Territory Director - (Inside Sales) CST

Onco360•Houston, TX

6d•$55,000 - $70,000•Remote

About The Position

Onco360 is hiring for a fully remote inside sales role supporting its oncology pharmacy model. The position develops and manages a designated territory through account management and direct telephone outreach, educating prescribers and coordinating care for Onco360 products and services. It serves as a single point of contact for prescribers, helping evaluate referrals and coordinate services to meet service-level requirements, typically in collaboration with a paired outside sales representative. Target customers include physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. The role is home based, with minimal travel as required. The position works with prescriber offices, field sales, and pharmacy operations to improve the prescriber experience, support sales goals, manage relationships, assist with prescription workflow and prior authorizations, and ensure timely communication around renewals. It also documents customer and patient-related updates, routes clinical questions to staff pharmacists, handles customer complaints appropriately, and maintains HIPAA patient confidentiality.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
Self-motivated and results driven.
Ability to work objectively with diverse groups and demonstrate communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software including CRM.
Ability to work as a team player, promote organizational goals, and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience; familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry.
Oncology sales experience.

Responsibilities

Develop and manage a designated territory through account management and direct telephone outreach to prescribers.
Provide education and care coordination to prescribers for Onco360 products and services, including assisting with referral evaluation and meeting service-level requirements.
Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to achieve experience and sales goals.
Meet designated call expectations for assigned prescribers, prioritizing top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the assigned territory.
Assist with sales escalations and routinely communicate with the field sales representative about factors affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as drug launches and Selling our Success communications.
Forward calls about clinical information and questions, including dosing directions, adverse events, and counseling, to Staff Pharmacists.
Document updates and details about customer, physician, and patient care or needs in patient profiles and/or the CRM.
Use discretion and independent judgment when handling customer complaints, documenting them and forwarding them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure SPOC account prescriptions move through the workflow quickly and efficiently.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Ensure prescription renewal requests are communicated in a timely manner when applicable to support continuity of care.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
Maintain HIPAA patient confidentiality.