Territory Director - (Inside Sales) EST

Onco360•Columbus, OH

3d•$55,000 - $70,000•Remote

About The Position

Onco360 is hiring for an inside sales role supporting its oncology pharmacy services. This fully remote, home-based position develops and manages an assigned territory through account management and direct telephone outreach. The goal is to educate prescribers and coordinate care for Onco360 products and services. The role serves as a single point of contact for prescribers, helping evaluate referrals and coordinate care so service-level requirements are met, generally in coordination with an outside sales representative. Customers include physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. Minimal travel may be required. The role combines relationship development, sales support, care coordination, documentation, and collaboration with pharmacy operations and field sales. The posted base salary range is $55,000–$70,000 annually, plus commission. Onco360 describes a mission-driven culture centered on compassionate care for people affected by cancer and rare diseases, teamwork, respect, integrity, passion, and opportunities for professional and personal growth.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
Self-motivated and results-driven.
Ability to work objectively with diverse people and strong communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, with the ability to learn departmental software including CRM.
Team-oriented approach, willingness to support organizational goals, and ability to work with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts, including statistical inference, and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience preferred, with familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry preferred.
Oncology sales experience desired but not required.

Responsibilities

Identify prescriber-experience process improvements and collaborate with Pharmacy Operations and outside sales to improve the experience and achieve sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the assigned territory.
Assist with sales escalations and communicate routinely with the field sales representative about issues affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as sales communications and drug launches.
Forward calls involving clinical information or questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
Document and make thorough notations in patient profiles and/or the CRM regarding updates and customer or physician care needs.
Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed quickly and efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Ensure prescription renewal requests are communicated promptly when applicable to support continuity of care.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.