Territory Director - (Inside Sales) EST

Onco360•Indianapolis, IN

2d•Remote

About The Position

Onco360 is hiring a fully remote Inside Sales Representative - Oncology to develop and manage a designated territory through account management and direct telephone outreach. The role educates prescribers about Onco360 products and services and coordinates care, serving as a single point of contact to help evaluate referrals and meet service-level requirements. The position generally works in coordination with a mirrored outside sales representative and serves physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. The role is home based, with minimal travel as required. The listed base salary range is $55,000–$70,000 annually, plus commission.

Requirements

Exceptional probing and consultative communication skills.
Self-motivated and results driven.
Able to work effectively and objectively with a diverse group of people, with communication, organizational, administrative, and office skills.
Proficient in data entry, verbal communication, and computer skills, and able to learn departmental software, including CRM.
Team-oriented, willing to support organizational goals, and able to work with minimal supervision.
Able to respond to common inquiries or complaints from customers, employees, or senior management.
Able to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical situations.
Must maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience preferred, including familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry preferred.
Oncology sales experience desired but not required.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to meet experience and sales goals.
Meet designated call expectations for assigned prescribers, prioritizing top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships in the assigned territory.
Assist with sales escalations and routinely communicate with the field sales representative partner about matters affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as Selling our Success communications and drug launches.
Forward calls about clinical information and questions, including dosing directions, adverse events, and counseling, to Staff Pharmacists.
Document and make detailed notations in patient profiles and/or the CRM regarding customer or physician updates, care, and needs.
Use discretion and independent judgment when handling customer complaints; document and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure prescriptions for SPOC accounts are processed quickly and efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Ensure prescription renewal requests are communicated in a timely manner when applicable to support continuity of care.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.