Territory Director - (Inside Sales) EST

Onco360•Columbus, OH

2d•Remote

About The Position

Onco360 is seeking a home-based Inside Sales Representative - Oncology to develop and manage a designated territory through account management and direct telephone outreach. The role educates prescribers about Onco360 products and services, coordinates care, and helps ensure service-level requirements are met. It serves as a single point of contact for prescribers evaluating referrals and generally coordinates with a mirrored outside sales representative. Target customers include physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. The position is fully remote with minimal travel as required. The stated base salary range is $55,000–$70,000 annually, plus commission.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, managed care medical specialty benefits, and PBM drug benefits.
Self-motivated and results-driven.
Ability to work effectively and objectively with a diverse group of people, demonstrating communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, with the ability to learn departmental software, including CRM.
Team-oriented approach, willingness to support organizational goals, and ability to function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience; familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry.
Oncology sales experience.

Responsibilities

Seek opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to achieve experience improvement and sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop oncology practice and hospital-based business relationships in the assigned regional territory.
Assist with sales escalations and routinely communicate with the field sales representative partner about matters affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as Selling our Success communications and drug launches.
Forward calls involving clinical information or questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
Document and meticulously note every update and aspect of each patient’s profile and/or CRM record concerning customer or physician care and needs.
Use discretion and independent judgment when handling customer complaints; document them and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Nurture and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure SPOC account prescriptions are processed quickly and efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Ensure prescription renewal requests are communicated in a timely manner to support continuity of care when applicable.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.