Territory Director - (Inside Sales) CST
About The Position
Onco360 is hiring for a home-based Inside Sales position supporting oncology and hematology prescribers. The role develops and manages a designated territory through account management and direct telephone outreach, providing education and care coordination for Onco360 products and services. It serves as a single point of contact to help prescribers evaluate referrals and coordinate care to meet service-level requirements, typically in partnership with a mirrored outside sales representative. Customers include physicians, NPs, PAs, nursing staff, office managers, and administrative and pharmacy staff in hospital and community oncology settings. Minimal travel may be required. The position works with prescribers, field sales, pharmacy operations, and other teams to improve prescriber experience, develop business relationships, support sales goals, coordinate prescription workflows, and help maintain continuity of care. It requires careful documentation, sound judgment when handling complaints, and strict protection of patient confidentiality.
Requirements
- Exceptional probing and consultative communication skills.
- Familiarity with oncology providers, drugs, clinics, and hospital communities.
- Understanding of oncology drug reimbursement, managed-care medical specialty benefits, and PBM drug benefits.
- Self-motivated and results-driven.
- Ability to work effectively and objectively with a diverse group of people, with strong communication, organizational, administrative, and office skills.
- Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software, including CRM.
- Ability to work as a team player, promote organizational goals, and function with minimal supervision.
- Ability to respond to common inquiries or complaints from customers, employees, or senior management.
- Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
- Ability to maintain HIPAA patient confidentiality.
Nice To Haves
- Two years of retail or specialty pharmacy technician experience; familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
- Two years of inside or outside sales experience in pharmacy or another health-services-related industry.
- Oncology sales experience.
Responsibilities
- Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to achieve service improvements and sales goals.
- Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
- Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships in the assigned territory.
- Assist with sales escalations and routinely communicate with the field sales representative about matters affecting prescriber or patient experience.
- Support education and delivery of key messages and product presentations for initiatives such as Selling our Success communications and drug launches.
- Forward calls involving clinical information or questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
- Document updates and details about customer, physician, or patient care and needs in patient profiles and/or the CRM.
- Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate administrative staff.
- Obtain and manage prescriber communication preferences.
- Nurture and manage prescriber relationships to improve loyalty and retention.
- Use the SPOC Tool to help ensure account prescriptions are processed quickly and efficiently throughout the workflow.
- Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
- Communicate prescription renewal requests promptly to support continuity of care when applicable.
- Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
