Territory Director - (Inside Sales) CST

Onco360•Chicago, IL

2d•Remote

About The Position

Onco360 is hiring for a fully remote Inside Sales Representative – Oncology position. The role develops and manages a designated territory through account management and direct telephone outreach, providing education and care coordination to prescribers about Onco360 products and services. It serves as a single point of contact for prescribers, helping evaluate referrals and coordinate care to meet service-level requirements, generally in partnership with a mirrored outside sales representative. Customers include physicians, nurse practitioners, physician assistants, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. The position is home-based with minimal travel as required. The listed base salary range is $55,000–$70,000 annually, plus commission. The company describes its mission as improving the lives of people battling cancer and rare diseases and emphasizes compassion, teamwork, respect, integrity, passion, and opportunities for professional and personal growth.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
Self-motivated and results-driven.
Ability to work objectively with diverse groups of people, with communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software, including CRM.
Team-oriented and willing to support organizational goals while working with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience; familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry.
Oncology sales experience.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to achieve experience-improvement and sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the assigned territory.
Assist with sales escalations and routinely communicate with the field sales representative partner about matters affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations, including initiatives such as Selling our Success communications and drug launches.
Forward calls concerning clinical information or questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
Document every update and aspect of customer, physician, or patient care needs in patient profiles and/or the CRM.
Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Build and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed quickly and efficiently through the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Communicate prescription renewal requests in a timely manner to support continuity of care when applicable.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.