Assistant Director of Financial Aid

Providence College • Providence College, RI

2d

About The Position

Providence College seeks an Assistant Director of Financial Aid to provide financial aid counseling and compliance support while serving as the functional lead for Marketing, Communications & Outreach and as Athletics Program Coordinator. The role includes comprehensive review of aid files, award packaging and advising, as well as oversight of communications, digital outreach, athletic scholarships, and a meal-swipe assistance program. The position also supports campus outreach, staff training, operational planning, and institutional committees. Some nights and weekends, as well as travel, are required.

Requirements

• Bachelor’s degree from an accredited institution.
• Three to five years of experience in a financial aid environment, or an equivalent combination of education and experience.
• Comprehensive knowledge of federal, state, and institutional financial aid regulations.
• Familiarity with and ability to interpret Title IV legislation and Dear Colleague Letters to support office compliance.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong collaboration skills and ability to work effectively with other departments.
• High degree of accuracy and attention to detail.
• Ability to exercise independent judgment and maintain confidentiality.
• Exceptional communication and interpersonal skills.
• Some nights and weekends, as well as travel, are required.

Responsibilities

• Conduct comprehensive reviews of financial aid files, including complex verification and professional judgment appeals for federal and institutional programs; evaluate documentation, resolve conflicting information, and ensure regulatory compliance.
• Oversee packaging, revision, and finalization of financial aid awards across programs.
• Coordinate with Student Accounts/Bursar on aid disbursement, reconciliation, adjustments, and compliance.
• Provide individualized advising to students and families about eligibility, financing strategies, and financial aid processes, especially in complex or high-impact situations.
• Direct office-wide communications and oversee website content and consumer information, including regular updates, WordPress and Dubot training, and backups.
• Develop and execute digital marketing campaigns across social media and other electronic channels, researching peer trends and emerging platforms.
• Lead the design and preparation of departmental events, webinars, presentations, and instructional materials for virtual and in-person settings.
• Coordinate financial aid messaging through campus platforms, including Campus Communicator’s Virtual Advisor, Slate, Morning Mail, TV displays, and satellite locations.
• Liaise with the Parent Program and develop monthly newsletter content to help families navigate financial aid and affordability.
• Manage inclusive and accessible resources, including multilingual materials, and ensure web content meets Section 504 requirements.
• Direct administration of approximately $13.6 million in athletic scholarships for more than 200 student-athletes across 15 teams, serving as the primary liaison to the Bursar, Office of Admission, and Athletics Compliance Officer.
• Direct the Early Athletic Read process for more than 60 recruits annually, oversee related Slate communications and inbox, and perform manual financial aid calculations and document analysis for early estimates and offers.
• Partner with the Athletic Compliance Officer on National Letter of Intent administration and athletic award posting; verify award levels, track revisions, ensure agreements are imaged, and confirm awards in Banner before packing cycles.
• Coordinate with the Bursar’s Office on billing accuracy and integrity, monitor non-disbursed aid, and maintain shared systems.
• Interpret NCAA regulations, update program instructions, methodology tables, award and email templates, and annual documentation, and provide training and guidance to peers.
• Lead data collection and documentation for the annual A-133 financial aid audit.
• Plan annually with the card office to review program policies and update the web nomination form for the upcoming academic year.
• Manage Meal Swipe Bank allocation within semester limits; review nominations confidentially within 24–48 hours; evaluate eligibility and financial need; communicate redemption instructions; coordinate meal uploads; and maintain the tracking system within budget.
• Participate in outreach events, orientations, workshops, and enrollment programming with campus partners.
• Train and cross-train financial aid staff and contribute to operational continuity, office initiatives, planning, and process improvement.
• Serve on institutional committees and working groups as assigned, representing the office and providing subject matter expertise.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level