Assistant Director of Financial Aid

Ivy Tech Community College • Indianapolis, IN

5d

About The Position

Under the direction of the Director of Financial Aid, the Assistant Director of Financial Aid supports financial aid and veterans affairs operations at the Lake County Ivy Tech Community College Campus. The role serves as a primary point of contact for students and families seeking federal, state, and institutional aid. Working hours will vary, and travel throughout the Lake County service area is required.

The position supports financial aid and veterans affairs processes, student advising and outreach, scholarships and institutional aid, Federal Work-Study, emergency aid, satisfactory academic progress appeals, and unusual and special circumstances reviews. It uses Banner and state and federal systems to research and resolve student issues, coordinates with campus staff and processing hubs, and attends training to maintain financial aid knowledge and earn at least one NASFAA Professional Credential. Responsibilities are subject to FERPA, applicable regulatory requirements, and professional standards. Other logically associated duties may be assigned.

Requirements

• Associate degree and at least three years of related work experience, or a bachelor's degree and at least one year of related work experience.
• Knowledge of financial aid regulations and processes.
• Demonstrated leadership qualities and a customer-service focus.
• Ability to build and maintain strong, authentic relationships.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and superior attention to detail.
• Ability to set priorities, manage time effectively, and handle multiple responsibilities in a fast-paced, self-directed team environment.
• Ability to promote an inclusive environment in which people from diverse backgrounds feel respected and valued.
• Compliance with FERPA, applicable regulatory requirements, and professional standards.
• Travel throughout the Lake County service area is required.

Nice To Haves

• NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation.

Responsibilities

• Assist students with filing the FAFSA, resolving financial aid issues, completing verification, and reaching paid status before classes begin.
• Provide individual and group advising to students and families about federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote the Federal Work-Study Program and coordinate student employee onboarding with campus Human Resources.
• Support scholarship and institutional aid administration and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on campus Satisfactory Academic Progress appeals committees and conduct SAP appeal workshops.
• Assist students with preparing and submitting documentation for unusual and special circumstances reviews.
• Conduct financial aid outreach to current and prospective students through email, text, phone, and presentations, including College Goal Sunday, high school financial aid nights, and new student orientations.
• Complete financial aid forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Use Banner and state and federal systems, including ScholarTrack, FAFSA Partner Portal, COD, and NSLDS, to research and resolve student issues.
• Build effective relationships with campus personnel and work closely with enrollment services and student success staff.
• Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
• Attend in-person or virtual training events to increase and maintain financial aid knowledge, and earn at least one NASFAA Professional Credential.
• Supervise financial aid student employees as assigned.

Benefits

• Multiple medical plan options with a Health Savings Account and employer contribution.
• Dental plan with no-cost preventive services and orthodontia coverage.
• Vision plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources.
• Wellness program with opportunities to earn $250 in Wellness Rewards.
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• 10% employer retirement contribution, fully vested after two years.
• Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
• Short-term and long-term disability benefits.
• Fee remission for employees, spouses, and dependent children.
• Tuition assistance for undergraduate, graduate, and doctoral programs.
• Paid professional development opportunities.
• Generous paid time off, including vacation, sick leave, holidays, and winter recess.
• Flexible work arrangements where available.
• Paid childbirth recovery leave (8 weeks).
• Paid parental leave (4 weeks).
• Eligibility for Public Service Loan Forgiveness.
• Discounts on gym memberships, transportation, and various retail services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree