Director Jobs

About The Position

Requirements

• Previous work experience in a customer service environment.
• Excellent, effective, and diplomatic oral and written communication skills.
• Attention to detail and a high level of accuracy.
• Ability to multitask effectively and efficiently and handle pressure and job-related stress.
• Strong computer skills, including heavy word processing in Microsoft Word, spreadsheets in Microsoft Excel, and general database entry and maintenance.
• Use of a vehicle, a current driver’s license, and state-mandated vehicle insurance.
• Ability to prepare written correspondence and communicate articulately in writing.
• Proficiency in English.
• Excellent general mathematics skills.
• Ability to work constructively and positively with coworkers, customers, and others; consider others’ ideas, keep commitments, communicate progress and issues, address problems constructively, and respect workforce diversity.
• Ability to sit for extended periods at a desk, move around the office, hear telephone calls and voicemail messages, lift 25 pounds, and use finger dexterity for keyboarding.

Nice To Haves

• Spanish language skills are heavily desired but not required.

Responsibilities

• Provide service to property owners and residents, including answering telephone calls, greeting visitors, identifying service needs, issuing resident access cards, collecting new-owner information, and referring inquiries to the appropriate source.
• Administer office operations, equipment, meeting reservations and setup, attendance communications, and shipping and delivery services.
• Coordinate office vendors and services, including copier, internet, and phone services.
• Coordinate meetings, walk-throughs, and homeowner meetings as assigned.
• Maintain a positive working relationship with the Community Manager and support the Community Manager, other staff, and Board members.
• Oversee onsite staff.
• Plan, budget, coordinate, and execute community events and activities with the Community Association Manager and Board of Directors; develop a volunteer base to support them.
• Assist with reports, correspondence, and calendar maintenance.
• Maintain community office forms and documents.
• Receive resident inquiries and concerns, create work orders, enter data into the work-order database, coordinate with the Community Association Administrator, and follow up with contractors and homeowners.
• Support code enforcement and governing-document processes.
• Compose electronic newsletters, email blasts, and homeowner correspondence.
• Oversee the onsite clubhouse, including safety inspections, work-order management, vendor oversight, access cards, facility reservations, and resident inquiries.
• Interact and follow up with Board and Committee members, homeowners, and architectural consultants regarding architectural and enforcement matters.
• Maintain complete and accurate records for the Architectural Program, including homeowner files, violation reports and correspondence, hearing correspondence, plan submittals, tract maps, and related records.
• Organize and maintain homeowner architectural and landscape plans.
• Schedule and attend Association drive-throughs and complete follow-up.
• Prepare for and attend Architectural Review Committee and Enforcement Review Committee meetings, complete follow-up, and prepare and distribute monthly agenda packets as required.
• Attend Board of Directors meetings as required and participate in committee orientations.
• Maintain current reference notebooks supporting the Association’s Architectural Program.
• Accept and review architectural plan submittals and meet with homeowners to review plans as required.
• Use applicable technology to perform job functions and publish communications to the membership.
• Coordinate the use, supply, and maintenance of office machines and equipment.
• Attend mandatory company functions, follow company policies and procedures, follow quality-system procedures, and apply a proactive approach to continued improvement.
• Perform other duties or assignments as directed by the Board, Community Association, or Regional Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health Savings Account (HSA), available with the required high-deductible medical plan
• Flexible Spending Account (FSA)
• Education reimbursement
• 401(k) matching
• Employee Assistance Program (EAP)
• 11 paid holidays