Director, Operations (Water/Wastewater Utility)

Liberty Utilities • Pine Bluff, AR

1d

About The Position

The Director of Operations leads water and wastewater operations in Missouri, Arkansas, and Texas, supporting departmental objectives and the company’s business development and growth strategy. The role oversees operational management for water and wastewater production, treatment, collection, distribution, and disposal, as well as operating and capital budgets, forecasting, long-term utility planning, and growth. It also supports the rate-making process and ensures compliance with environmental, health, safety, security, and applicable federal, state, and local water and wastewater requirements. The Director directs projects and allocates resources as priorities change, while setting the vision and operating climate for the division and promoting Liberty Utilities’ values.

The role directs business results for drinking water, wastewater, and reclaimed water, including recharge. It works with internal departments and regulators on planning, rates and fees, policies, resources, capacity, financing, and employee issues. The Director leads and develops Operations staff, analyzes financial information, and provides customer service to internal and external customers. Travel within the United States and Canada is required.

Requirements

• Bachelor’s degree.
• At least 10 years of experience, including progressively responsible management-level experience.
• Prior financial and budgetary responsibility.
• Understanding of key utility business issues and requirements, and the implications of specific legal issues.
• Proficiency with computer applications, including Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Flexibility to travel within the United States and Canada.

Responsibilities

• Direct operations and business results for drinking water, wastewater, and reclaimed water, including recharge.
• Participate in water and wastewater rate and fee planning and development; prepare or present testimony to state regulatory bodies and participate in regulatory strategy matters.
• Ensure utility compliance with applicable federal, state, and local rules, regulations, policies, and procedures governing water and wastewater utilities.
• Coordinate short-, medium-, and long-term plans for water supply and demand, facility construction, and wastewater conveyance, treatment, and disposal.
• Review and recommend company policies and procedures, coordinating with departments including Legal, HR, EH&S, Development Services, and Engineering on water and wastewater resources, capacity, planning, financing, and employee issues.
• Lead and develop Operations staff in executing company goals and objectives.
• Prepare and adhere to operating and capital improvement budgets, including reviewing and approving utility invoices.
• Analyze utility financial data, make decisions based on the analysis, and present results to management.
• Identify issues and strategies related to water resources and conservation programs.
• Provide excellent customer service to internal and external customers.
• Direct ad hoc projects and deploy resources to address changing priorities.

Benefits

• Collaborative environment with a genuine flexible working policy.
• 401(k) plan with matching.
• Share purchase/match plan.
• Leadership Development Program.
• Paid volunteer days off.
• Employee Assistance Program.
• Achievement fund.
• Free parking.
• Health and wellness programs.
• Discount and perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director