Senior Director, Head of Professional Services Delivery Risk & Security Solutions (RAS) — GTMS

Visa•Atlanta, GA

1d•$180,200 - $316,200•Hybrid

About The Position

Visa’s Risk & Security Solutions help clients make better fraud decisions through real-time decisioning, rules engines, machine-learning models, and client-specific configuration. This role will build and lead Professional Services as a distinct strategic function and solution layer, shifting the organization from product-led delivery to solution-led partnership. The leader will own the engagement model end to end, translating platform capabilities into client outcomes through continuous discovery and incremental delivery. The position has strategic ownership of the Delivery function, including its vision, operating model, governance, and commercial approach. It will establish a gated delivery lifecycle from discovery through go-live and hypercare, standardize project planning and governance, establish RAID processes and PSA tooling, and oversee adoption of Microsoft Dynamics Project Operations. The role also defines the handoff from Professional Services to Customer Success or Managed Services at go-live. The leader will manage functional leads across Implementation Consulting, Project Management, and Resource Management; develop organizational capability through certification, upskilling, and hiring; and provide executive engagement and hands-on delivery oversight for strategic accounts. The role works closely with Product, Sales, Engineering, Client Services, and SI/Partner teams, incorporating contextual client feedback into roadmap decisions. This is a hybrid position based in Visa’s Atlanta, Georgia, or Austin, Texas office, with at least three days per week in the office. Travel is required 5–10% of the time.

Requirements

At least 12 years of work experience with a bachelor’s degree, at least 10 years with an advanced degree, or at least 5 years with a PhD.
Proven people leadership of large, multidisciplinary teams through functional leads.
Strong commercial acumen, including SOW ownership, pricing strategy, and milestone-based delivery models.
Demonstrated delivery and process rigor, including lifecycle methodology, RAID governance, and PSA tooling.
Exceptional executive client engagement at steering-committee and C-suite levels.
Ability to operate and lead through ambiguity and build structure in a transforming function.
Strong cross-functional influence in a matrixed environment.
Working knowledge of SI partner ecosystems.

Nice To Haves

15 or more years of experience with a bachelor’s degree, 12 or more years with an advanced degree, or 9 or more years with a PhD.
Domain familiarity with risk, fraud, authentication, or real-time decisioning platforms.

Responsibilities

Own the strategy and vision for the Delivery function, defining how it operates as the solution layer that converts platform capability into client outcomes.
Set the direction for a continuous-discovery and incremental-delivery engagement model, including project plans, RAID logs, and governance structures.
Shape and influence Professional Services pricing and milestone-based delivery models with Sales, Solutions, and Commercialization.
Build an engagement model that operates continuously, owns outcomes, and translates product capability into client solutions.
Own client relationships during implementation and deliver incrementally against evolving client needs.
Surface product gaps with context and precision in alignment with the product roadmap and implementation plan; connect client realities to roadmap decisions.
Lead the transition to a gated delivery lifecycle covering Discovery, Go-Live, and Hypercare, with formal charters, standardized methodology, and internal and external governance.
Establish RAID governance, formal escalation paths, and PSA tooling across active implementations.
Ensure adoption and transition of tooling to MS Dynamics Project Operations.
Define and enforce the Professional Services-to-Customer Success or Managed Services handoff protocol at go-live.
Lead and develop people leaders and individual contributors through functional leads across Implementation Consulting, Project Management, and Resource Management.
Build organizational capability through certification, structured upskilling, and targeted hiring across the delivery lifecycle.
Lead executive steering committee engagement for strategic accounts and provide hands-on delivery oversight for key Tier 1 accounts.
Use Executive Business Reviews, Service Delivery Reviews, and governance structures to surface expansion opportunities.
Collaborate with Product, Sales, Engineering, and Client Services, influencing across a matrixed organization.
Feed contextual client feedback to Product teams and partner with the SI/Partner team to extend delivery capacity.