Director of Professional Services

Computacenter • Chicago, NY

1d

About The Position

The Director of Enterprise, Workplace and Low Voltage Field Engineering leads a North America organization responsible for field delivery across enterprise networking, workplace technology, and low voltage infrastructure. This leader-of-leaders role works through Practice Leads and other Field Engineering leaders and is accountable for the organization’s workforce, partner ecosystem, delivery performance, organizational capability, and operating health. The Director builds the workforce and operating capabilities needed to support growth while maintaining strong execution, quality, accountability, workforce readiness, and financial discipline.

The role collaborates across Professional Services, project delivery, technical teams, resource management, partners, and business leadership to ensure the organization can fulfill business commitments. It establishes workforce and partner strategies, maintains visibility into delivery and staffing risks, drives consistent delivery practices, manages operating measures, and supports the feasibility of major opportunities and commitments.

The position supports a distributed workforce across the United States and Canada and multiple time zones. Regular travel to project sites, customer locations, partner locations, and leadership meetings is required. Support for critical customer or delivery escalations outside standard business hours may be needed. The stated annual salary range is $180,000–$275,000.

Requirements

• At least 10 years of Field Engineering, enterprise infrastructure delivery, workplace technology, low voltage infrastructure, Professional Services, technical services, or related experience.
• At least 5 years of experience leading managers, leaders, or large distributed technical teams.
• Experience leading an organization of comparable size and complexity across multiple geographies or customer programs.
• Strong workforce planning, capacity management, utilization, performance management, and organizational leadership experience.
• Experience developing and managing partner-based delivery models.
• Strong financial and operational acumen, including connecting workforce and partner decisions to utilization, cost, productivity, and delivery performance.
• Demonstrated ability to lead through other leaders rather than personally managing every project or escalation.
• Ability to work effectively across technical, operational, commercial, and executive teams.
• Strong communication, judgment, decision-making, and organizational skills.
• Strong understanding of enterprise networking, workplace technology, structured cabling, and field-based infrastructure delivery.
• Understanding of the operating requirements of multi-site programs, geographic coverage, rapid resource scaling, and partner-based execution.

Nice To Haves

• 12–15+ years of relevant experience is preferred.
• Enterprise networking experience such as wired and wireless deployments, routing and switching infrastructure, network migrations, site surveys, equipment installation, and cutover support.
• Workplace technology experience such as endpoint deployment, refresh, migration, deskside services, large-scale rollouts, site moves, and dispatch-based services.
• Low voltage experience such as copper and fiber structured cabling, IDF and MDF buildouts, rack and cabinet work, pathways, termination, testing, labeling, documentation, and acceptance requirements.
• Experience leading organizations that use a blended workforce of internal technical leaders, field resources, contractors, and delivery partners.

Responsibilities

• Lead, coach, develop, and hold Practice Leads and other Field Engineering leaders accountable across Enterprise, Workplace, and Low Voltage.
• Set expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability.
• Maintain a forward-looking view of demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements.
• Build workforce strategies that use employees, contractors, and delivery partners according to demand, capability, cost, location, and risk.
• Maintain a Field Engineering partner ecosystem with appropriate capability, capacity, geographic coverage, and quality.
• Maintain visibility into major customer engagements, delivery risks, resource issues, quality trends, and escalations.
• Drive consistent adoption of Field Engineering delivery methods, tools, documentation, quality expectations, escalation practices, and closeout requirements.
• Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures, and use them to inform decisions.
• Partner with Sales, Solutions, Costing and Estimating, Resource Management, PMO, Finance, Partner Management, and other delivery leaders.
• Support major opportunities by validating delivery dates, workforce models, technical leadership, partner assumptions, and Field Engineering costs.
• Build leadership depth, succession plans, and development priorities so the organization can scale without relying on a small number of individuals.
• Identify recurring delivery or operating issues and drive corrective actions that improve the broader organization.
• Create the visibility, accountability, workforce strategy, partner capability, and leadership system that enable Practice Leads and assigned leaders to manage their teams successfully.
• Ensure the organization has the capacity, skills, leadership, and partner support to meet demand; that risks and gaps are addressed early; and that quality, delivery consistency, financial discipline, and scalability are maintained.

Benefits

• Competitive compensation plans.
• Long-term career opportunities.
• Benefit plans intended to contribute to good health, future financial security, and peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed