Global Head of Professional Services

vivenu GmbH • New York, NY

1d • $180,000 - $250,000

About The Position

The Global Head of Professional Services will build and scale vivenu’s services organization across EMEA and North America into a profitable, high-performing business unit, with team growth also planned in Australia. The role owns the unit’s P&L, commercial frameworks, solution boundaries, and the development of repeatable delivery models for internal teams and partner ecosystems. It leads implementations for strategic customers and marketplace partners while aligning service delivery with Sales, Customer Success, Solutions, Product, Engineering, Legal, and Partnerships.

Requirements

• 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing global teams.
• Prior experience as a VP/Head of Services or Consulting Practice Lead.
• Background in high-scale ticketing systems, system integrator/agency models, or a similar domain.
• Ability to define career ladders, set delivery KPIs for speed, quality, customer satisfaction, and margins, and cultivate a high-performance culture across distributed teams.
• Proven track record managing unit P&L, project margins, and billable utilization.

Nice To Haves

• Experience in roles such as engagement manager, project manager, and architect/developer.

Responsibilities

• Define the global professional services strategy, operating model, and service catalog; build the hiring pipeline, make initial key hires, and scale the team across EMEA, North America, and Australia.
• Own services revenue, margins, utilization, and pricing, including pricing for implementation work.
• Work with Legal to develop MSA and SOW templates, a change-order process, and related contract documents.
• Own pre-sales scoping and SOW creation for headless website builds, third-party integrations, and customers’ digital ecosystems; collaborate with Sales, Customer Success, Solutions, and Product.
• Lead implementations for strategic customers and marketplace partners, including integrations and custom work, and maintain implementation playbooks for common use cases.
• Guide complex scoping using architecture and API expertise; build internal tooling to shorten delivery time; work with Engineering and Product on roadmap and field learnings and define boundaries between core product, marketplace solutions, and custom work.
• Structure enterprise deals with Sales and collaborate with the VP of Partnerships to build a network of systems integrators and agencies delivering on the vivenu platform.
• Define and report KPIs for delivery speed, quality, margin, and customer satisfaction; define career paths and required certifications; hire, develop, motivate, and inspire the team.

Benefits

• Opportunity to work on mission-critical technology for global entertainment brands.
• Work at a sustainably scaling, profitable, venture-capital-backed company.
• Collaborate with a team of more than 160 professionals across six global offices.
• A diverse, merit-driven, international team and an inclusion-focused workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed