Customer Service Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent; business, marketing, HR, or communications degree preferred
• Experience leading and developing a team
• Excellent interpersonal and communication skills
• Advanced computer skills, including proficiency in spreadsheet, database, and word processing programs
• Sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Must be able to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevator

Responsibilities

• Foster and maintain extensive knowledge about the facility and services in order to assist any and all guests
• Represent the voice of the internal and external customer by promoting a customer-centric mindset across Legends using developed best practices.
• Measure impact and results of surveys; disseminate Legends’ leadership with recommendations for action plans.
• Focus on providing an exceptional employee experience for management, gameday team members, and nonprofit organizations from prehire through entire employment
• Ensure compliance with all applicable health and safety regulations.
• Practice safe work habits and complete company and venue safety and general compliance training.
• Adheres to the Legends Global and venue company policies.
• Other duties as assigned by management.

Benefits

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan