Customer Service - Self Storage Manager
About The Position
Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple locations, spending time both indoors and outdoors. The role involves helping customers determine their storage needs and recommending services and packing or moving supplies. Managers inspect storage units and confirm inventory and availability, handle daily cash drawer audits and bank deposits, and help customers stay current on payments through reminders and collection calls when needed. The position also involves cleaning and daily maintenance of interior areas and exterior grounds. The role requires travel between work locations and other work-related destinations using the employee’s own vehicle. Mileage reimbursement is provided. Employees work flexible, full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. The posting states an hourly wage of $15.00.
Requirements
- Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
- Valid driver’s license.
- Ability to use a personal vehicle to travel between work locations and for other work-related business.
- Ability to transport, lift, or move items weighing up to 35 pounds.
- Ability to spend up to 50% of work time outdoors and perform facility walking, stair climbing, and opening large doors.
Responsibilities
- Assess customers’ storage needs and make recommendations, including selling packing and moving supplies.
- Inspect storage units daily and confirm inventory and availability so spaces are ready to rent.
- Audit cash drawers and make bank deposits.
- Help customers keep current with payments by making reminder and collection calls when required.
- Travel between properties and conduct other work-related tasks using a personal vehicle.
- Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
- Walk around facilities, including climbing stairs and opening large doors.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and sick time
- Flexible spending account
- Company-paid life insurance and accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement for travel between properties or other work-related tasks
- Opportunity to earn performance-based bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
