Credit Manager Jobs

About The Position

Requirements

• Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of employees and members.
• Minimum of three (3) years of leadership experience in a management role required.
• Consumer lending and new accounts experience in a financial industry required.
• Working knowledge of Microsoft Office Suite applications, including but not limited to Microsoft Word, Excel, PowerPoint, and Teams.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Responsibilities

• Maintain a highly motivated, well-trained staff by fostering effective employee relations, providing regular feedback, coaching, and performance evaluations to ensure quality work and exceptional member service.
• Lead by example to foster a culture of accountability, teamwork, continuous improvement, and member-focused service that aligns with the credit union's values and strategic goals.
• Cultivate a high-performing team focused on delivering exceptional member experiences through personalized service, attention to detail, and a deep understanding of member needs.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Serve as a visible and active representative of the credit union in the community; participate in outreach initiatives, volunteer events, and business development opportunities.
• Monitor branch performance, including loan and deposit production, transaction volume, accuracy, and implement strategies to drive growth, improve member engagement, and achieve branch sales goals.
• Manage the safety and security of the branch. Analyze and monitor security and safety policies and procedures on an ongoing basis.
• Proactively identify operational inefficiencies and implement innovative solutions to improve branch performance and member satisfaction.
• Handle escalated member inquiries and concerns, ensuring timely resolution while delivering exceptional member service.
• Provide backup support for frontline branch operations as needed, including working a cash drawer, opening loans, processing deposit account applications, and completing HSA and IRA applications to maintain efficient branch operations and exceptional member service.
• Maintain a thorough working knowledge of credit union systems, products, services, policies, procedures, and job functions to effectively support staff, resolve operational issues, and ensure compliance.
• May be asked to provide support or fill in at other branch locations as needed.