Assistant Branch Manager

VyStar Credit Union•Valdosta, GA

11d

About The Position

The Assistant Branch Manager coaches, develops, and leads branch employees to achieve individual, branch, and organizational growth goals while providing excellent member service and maintaining operational excellence. In partnership with the Branch Vice President, the role helps create and execute branch strategies aligned with VyStar’s objectives, develops tactical plans, and establishes objectives documented in the annual business plan. The position also contributes to the VyStar leadership team, builds member and partner relationships, and participates in community service and leadership opportunities. The role supports daily branch operations, employee development and performance management, sales and service activities, regulatory compliance, audits, and risk management. The Assistant Branch Manager may work from home during branch closures, such as disaster recovery events, and may support high school branches and collegiate employees where applicable.

Requirements

High school diploma or GED.
At least 3 years of experience in customer service, sales, community service, military service, or a leadership role.
Excellent written and verbal communication skills.
Problem-solving skills and the ability to relate well with others.
Strong teaching and mentoring skills and commitment to quality service.
Ability to work in a fast-paced, changing environment and desire to help members meet their financial needs.
May need to stand throughout an entire shift to assist members or staff.
May occasionally exert up to 50 pounds of force and/or exert negligible force constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Associate’s degree.
2 years of experience in a lead role within a financial institution.

Responsibilities

Partner with the Branch Vice President to manage day-to-day branch operations and deliver member service while meeting strategic goals and profitability requirements.
Train, encourage, coach, and develop employees in VyStar service standards and practices to build and maintain strong member relationships.
Model VyStar Excellence behaviors while performing job duties.
Develop staff for succession within the branch network and other lines of business.
Work with Human Resources and Training to support appropriate and timely recruiting and employee training.
Partner with internal departments that depend on branch referrals.
Establish and validate branch performance objectives consistent with VyStar Excellence and branch scorecards.
Provide ongoing coaching to direct reports, including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career discussions.
Partner with the Branch Vice President to conduct daily team huddles and weekly sales meetings, including product and service training and skills practice.
Prepare and administer performance appraisals for direct reports.
Analyze data with the Branch Vice President to determine and implement staffing changes as needed.
Support and participate in Credit Union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures, and perform audits.
Follow risk management guidelines in a regulated environment; collaborate with Branch Operations Analysts at applicable locations.
Demonstrate integrity, trustworthiness, and professionalism.
Work from home during branch closures, including disaster recovery events.
Lead by example through community service that supports the VyStar brand.
Maintain an inclusive, professional environment where team members are respected and diversity is valued.
Where applicable, support high school branches and collegiate employees through mentoring, training, and development of student interns, while ensuring sound operations and compliance.
Resolve member concerns independently and escalate complex concerns as appropriate.
Counsel members and employees on financial matters and make appropriate recommendations.
Proactively identify, assess, manage, and report risks within the role’s area of work.
Perform other duties as assigned.