Project Manager

PROVIDENT CREDIT UNION•Redwood City, CA

12d•$39 - $50•Onsite

About The Position

The Project Manager (PM I) leads planning, execution, monitoring, and delivery of business and technology initiatives, managing projects from initiation through implementation and closure, including a brief post-production stabilization period. After stabilization, ongoing ownership and support transition to designated business and technology support teams. The Project Manager is the primary point of contact for delivery and partners with business stakeholders, executive sponsors, IT teams, vendors, operational partners, and leadership to coordinate work, manage risks and issues, and deliver projects on time, within scope, and within budget in alignment with business goals. The role also performs Business Analyst functions as project needs require, including requirements gathering and documentation, business-process analysis, solution-design support, validation of business needs, and assistance with testing and implementation. The Project Manager bridges business and technical teams to help ensure solutions meet business objectives and operational needs. The position also supports project portfolio demand and intake management by reviewing incoming requests, ensuring that requests are documented and filed in the intake system, validating submitted information, coordinating follow-up, and maintaining visibility into the project demand pipeline.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, and/or equivalent experience.
At least 5 years of relevant technology experience.
At least 5 years of project management experience.
At least 3 years of business requirements-gathering experience.
At least 5 years of Credit Union or relevant financial experience.
A track record of successful overall management of an effective project team.
Ability to synthesize complex information into executive-level communications and actionable recommendations.
Portfolio Management Professional (PMP) certification must be obtained within 2 years from date of hire.
Excellent listening and speaking skills.
Excellent written communication skills.
Proficiency with project management and business analysis tools, including Microsoft Project, OneNote, Visio, Jira, Microsoft Office Suite, and MS Teams.

Responsibilities

Lead approved and prioritized cross-functional business and technology projects from initiation through closure.
Ensure Vendor Management due diligence requirements have been completed by the project owner before project implementation.
Conduct stakeholder analysis and define project scope, objectives, deliverables, milestones, assumptions, constraints, and dependencies with sponsors and stakeholders.
Develop and maintain risk registers, including risk identification, assessment, mitigation strategies, and contingency plans.
Develop and maintain project work plans, schedules, milestones, and target dates; drive execution and adjust plans as needed.
Apply PMO methodologies and enforce project governance, implementation, and delivery standards.
Maintain accurate, complete, and current project documentation in approved repositories.
Facilitate requirements-gathering sessions with business stakeholders, subject matter experts, vendors, and technical teams.
Document and maintain business and functional requirements, business rules, process flows, use cases, and acceptance criteria.
Analyze current- and future-state business processes and identify opportunities for operational improvement and process optimization.
Validate proposed solutions with stakeholders and confirm business needs, requirements, and project objectives are addressed.
Coordinate testing, user acceptance testing, implementation planning, deployment readiness, and go-live activities.
Partner with impacted business units to develop or update operational procedures, workflows, job aids, training materials, and supporting documentation for project changes.
Ensure tracked issues, defects, risks, and action items are resolved, mitigated, formally accepted, or documented before deployment.
Confirm stakeholder expectations have been met and obtain final approval and signoff from impacted business owners and appropriate Vice Presidents before production deployment.
Facilitate transition to operational ownership and support following implementation and stabilization.
Support administration and management of the project portfolio demand and intake pipeline.
Ensure project requests are documented, categorized, tracked, and routed through the intake process.
Maintain intake and portfolio records for prioritization, capacity planning, and portfolio reporting.
Provide leadership with visibility into project demand, resource needs, and portfolio pipeline status.
Apply knowledge of budgeting, financial planning, cost management, cost-benefit analysis, business cases, vendor contracts, legal documents, and procurement processes.
Use knowledge of SDLC methodologies and IT concepts, web-based, cloud, internet, and client-server architectures, and emerging technologies and industry trends.
Use project management and business analysis tools, including Microsoft Project, OneNote, Visio, Jira, Microsoft Office Suite, and MS Teams.
Synthesize complex information into actionable insights, recommendations, requirements, project plans, and executive communications.
Analyze information to identify themes, risks, dependencies, and decision points, and present findings at an appropriate level of detail.
Translate technical, operational, and business concepts into clear communications tailored to executives, business stakeholders, and project teams.
Perform other duties as assigned.
Listen and communicate verbally and in writing effectively.