Core Services Manager - Fargo

Town and Country Credit Union•Fargo, ND

11d

About The Position

Town & Country Credit Union is seeking a Core Services Manager to lead the administration, optimization, and support of its core processing platform and related business applications. The role oversees the Jack Henry Symitar Quest platform and applications including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture. It is responsible for system performance, data integrity, issue resolution, and identifying improvements to functionality and efficiency. The manager leads system upgrades, enhancements, integrations, and implementations, ensuring changes are tested, documented, and delivered successfully. The role also oversees programming, integrations, automated workflows, and other technical solutions; manages vendor relationships; and partners with Information Security, Risk, Compliance, and Audit on system controls, audits, and protection of sensitive information. The position coaches and develops Business Analysts, sets priorities and manages workloads, and works with departments across the credit union to turn business needs into practical systems solutions that improve employee efficiency and member service. Town & Country Credit Union has 170 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley.

Requirements

Bachelor's degree in information systems, computer science, business technology, or a related field, or equivalent education and experience.
Experience administering, supporting, or managing core processing systems and business applications; financial institution or credit union experience is preferred.
Familiarity with core processing platforms, system integrations, workflows, reporting, and automation.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex technical issues and identify sustainable solutions.
Experience managing system implementations, upgrades, vendor relationships, or technology projects.
Understanding of system security, access controls, data integrity, change management, and risk mitigation.
Leadership skills, including the ability to coach employees, prioritize competing demands, and guide projects and initiatives.
Strong communication and collaboration skills, including the ability to explain technical concepts in practical business terms.
Initiative, attention to detail, and a continuous improvement mindset.

Nice To Haves

Experience with Jack Henry Symitar Quest and related applications.

Responsibilities

Oversee the Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
Maintain system performance and data integrity, troubleshoot complex issues, and identify opportunities to improve functionality and efficiency.
Lead system upgrades, enhancements, integrations, and implementations, ensuring changes are tested, documented, and successfully delivered.
Oversee programs, integrations, automated workflows, and technical solutions that streamline processes and support business needs.
Build vendor relationships, coordinate support, monitor service performance, and evaluate new capabilities and technology solutions.
Partner with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect sensitive information.
Coach and develop Business Analysts, establish priorities, manage workloads, and foster collaboration, accountability, and continuous improvement.
Work with credit union departments to translate business needs into practical system solutions that improve employee efficiency and member service.