Core Services Manager - Minot

Town and Country Credit Union•Minot, ND

10d

About The Position

The Core Services Manager leads the administration, optimization, and support of Town & Country Credit Union’s core processing platform and associated business applications. The role oversees the Jack Henry Symitar Quest platform and related applications, monitors system performance, resolves complex issues, coordinates enhancements, and helps maintain data integrity. The manager partners with departments across the credit union to improve workflows, automation, and member service, and guides the development and maintenance of programs, integrations, and other technical solutions. The position also manages vendor relationships, supports security and compliance efforts, and leads and develops Business Analysts. It may involve system maintenance, releases, or critical incidents outside normal business hours when needed.

Requirements

Education equivalent to a bachelor’s degree in information systems, computer science, business technology, or a related field, or equivalent education and experience.
Experience working with core processing systems, business applications, system administration, or related technology functions; financial institution experience is preferred.
Familiarity with system integrations, workflows, reporting, programming, and automation.
Strong analytical and problem-solving skills, including troubleshooting and identifying practical, long-term solutions.
Experience coordinating projects, system enhancements, vendor relationships, or technology implementations.
Understanding of system security, access controls, data integrity, and change management.
Strong leadership and organizational skills, including prioritizing competing demands, coordinating workloads, and developing others.
Excellent communication skills and ability to explain technical concepts to technical and nontechnical audiences.
Commitment to accuracy, confidentiality, teamwork, and continuous improvement.
Willingness to learn, take initiative, and help others find solutions.

Nice To Haves

Experience with Jack Henry Symitar Quest and related applications.
Experience in a financial institution.

Responsibilities

Oversee the Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
Monitor system performance, troubleshoot complex issues, maintain data integrity, and coordinate timely resolution of production concerns.
Lead system upgrades, releases, configuration changes, testing, and implementations, ensuring changes are successful and documented.
Work with departments across TCCU to identify automation opportunities, streamline workflows, and develop system solutions that improve efficiency and member service.
Guide the development and maintenance of programs, system integrations, automated workflows, and other technical solutions supporting business operations.
Coordinate vendor support, maintain vendor partnerships, monitor service performance, and evaluate system capabilities and enhancements.
Work with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect confidential information.
Direct, coach, and support the professional development of Business Analysts; manage priorities, workloads, and performance expectations.
Collaborate with business leaders and technical teams to understand needs, resolve system challenges, and implement solutions aligned with TCCU’s goals.
Support business continuity and disaster recovery planning.
Participate in system maintenance, releases, or critical incidents outside normal business hours when needed.