Core Services Manager - Fargo

Town and Country Credit Union•Fargo, ND

About The Position

Town & Country Credit Union is seeking a Core Services Manager to lead the administration, optimization, and support of its core processing platform and related business applications. The role oversees the Jack Henry Symitar Quest core processing platform and applications including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture. The manager ensures system performance and data integrity, troubleshoots complex issues, and identifies improvements to functionality and efficiency. The Core Services Manager leads upgrades, enhancements, integrations, and implementations, and oversees programs, automated workflows, and technical solutions. The role also manages vendor relationships and service performance, collaborates with Information Security, Risk, Compliance, and Audit on controls and audits, and protects sensitive information. The manager coaches and develops Business Analysts, sets priorities, manages workloads, and partners with credit union departments to translate business needs into practical solutions that improve employee efficiency and member service.

Requirements

Bachelor's degree in information systems, computer science, business technology, or a related field, or equivalent education and experience.
Experience administering, supporting, or managing core processing systems and business applications; financial institution or credit union experience is preferred.
Familiarity with core processing platforms, system integrations, workflows, reporting, and automation.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex technical issues and identify sustainable solutions.
Experience managing system implementations, upgrades, vendor relationships, or technology projects.
Understanding of system security, access controls, data integrity, change management, and risk mitigation.
Leadership skills, including the ability to coach employees, prioritize competing demands, and guide projects and initiatives.
Strong communication and collaboration skills, including the ability to explain technical concepts in practical business terms.
Initiative, attention to detail, and a continuous improvement mindset.

Nice To Haves

Experience with Jack Henry Symitar Quest and related applications.

Responsibilities

Oversee the Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
Maintain system performance and data integrity, troubleshoot complex issues, and identify opportunities to improve functionality and efficiency.
Lead system upgrades, enhancements, integrations, and implementations, ensuring changes are tested, documented, and delivered successfully.
Oversee programs, integrations, automated workflows, and technical solutions that streamline processes and support business needs.
Manage vendor relationships, coordinate support, monitor service performance, and evaluate new capabilities and technology solutions.
Partner with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect sensitive information.
Coach and develop Business Analysts, establish priorities, manage workloads, and foster collaboration, accountability, and continuous improvement.
Work with departments across the credit union to translate business needs into system solutions that improve employee efficiency and member service.