Core Services Manager - Minot

Town and Country Credit Union•Minot, ND

11d

About The Position

Town & Country Credit Union is seeking a Core Services Manager to lead administration, optimization, and support of its core processing platform and associated business applications. The manager oversees system performance and enhancements, coordinates vendor relationships, and develops Business Analysts to help ensure systems run smoothly and support effective service to members. This role leads the Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture. It collaborates across departments to identify automation and workflow improvements, develop system solutions, guide programming and integrations, and support security, compliance, business continuity, and disaster recovery. The position may require participation in system maintenance, releases, or critical incidents outside normal business hours when needed. The opportunity is presented for current Town & Country Credit Union employees seeking to grow their technical and leadership experience. The organization has 170 professionals across 11 branches and describes its culture as supportive and growth-focused.

Requirements

Education equivalent to a bachelor's degree in information systems, computer science, business technology, or a related field, or equivalent education and experience.
Experience working with core processing systems, business applications, system administration, or related technology functions; financial institution experience is preferred.
Familiarity with system integrations, workflows, reporting, programming, and automation.
Strong analytical and problem-solving skills, including troubleshooting and identifying practical, long-term solutions.
Experience coordinating projects, system enhancements, vendor relationships, or technology implementations.
Understanding of system security, access controls, data integrity, and change management.
Strong leadership and organizational skills, including prioritizing competing demands, coordinating workloads, and developing others.
Excellent communication skills and ability to explain technical concepts to technical and nontechnical audiences.
Commitment to accuracy, confidentiality, teamwork, and continuous improvement.
Willingness to learn, take initiative, and help others find solutions.

Nice To Haves

Experience with Jack Henry Symitar Quest and related applications.
Experience in a financial institution.

Responsibilities

Oversee the Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
Monitor system performance, troubleshoot complex issues, maintain data integrity, and coordinate timely resolution of production concerns.
Lead system upgrades, releases, configuration changes, testing, and implementations, ensuring changes are successful and documented.
Partner with departments to identify automation opportunities, streamline workflows, and develop solutions that improve efficiency and member service.
Guide the development and maintenance of programs, system integrations, automated workflows, and other technical solutions supporting business operations.
Coordinate vendor support, maintain productive vendor partnerships, monitor service performance, and evaluate system capabilities and enhancements.
Work with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect confidential member and Credit Union information.
Provide direction, coaching, and professional development for Business Analysts; manage priorities, workloads, and performance expectations.
Collaborate with business leaders and technical teams to understand needs, resolve system challenges, and implement solutions that support organizational goals.
Support business continuity and disaster recovery planning.
Participate in system maintenance, releases, or critical incidents outside normal business hours when needed.