SBA Special Assets Manager

Truliant Federal Credit Union • Winston-Salem, NC

3d

About The Position

Truliant Federal Credit Union is hiring an SBA Special Assets Manager to manage a portfolio of criticized, underperforming, and non-performing SBA 7(a), SBA 504, commercial, and small business loans. The role guides complex credits from early warning through final resolution, setting strategies that account for recovery potential, compliance, and long-term business impact. The manager evaluates borrower viability, collateral coverage, guarantor support, risk ratings, and signs of credit deterioration, then develops clear action plans.

The position leads workout and recovery strategies that may include restructuring, forbearance, liquidation, settlements, legal enforcement, bankruptcy, charge-offs, and post-charge-off collections. It involves partnering with borrowers, legal counsel, appraisers, auctioneers, and internal stakeholders; maintaining audit-ready files; protecting SBA guaranties; and reporting portfolio performance and loss expectations. The role requires sound judgment under competing risks, sensitive negotiations, and regulatory scrutiny. Travel is limited to approximately 5% for training and meetings.

Requirements

• At least 4 years of experience in SBA or commercial credit, loan workouts, or special assets, including SBA 7(a) servicing and liquidation.
• Experience supporting commercial loan servicing and collections.
• Bachelor's degree in Finance.
• Ability to apply SBA Standard Operating Procedures and commercial loan servicing requirements.
• Ability to analyze financial statements, collateral positions, borrower viability, guarantor strength, and recovery options to recommend defensible credit actions.
• Ability to develop and execute workout plans with measurable milestones, financial triggers, documentation requirements, and escalation points.
• Ability to lead complex negotiations and coordinate legal counsel and other third-party vendors while managing cost, timing, and expected recovery.
• Ability to resolve documentation, lien, closing, servicing, and exception-management issues using sound judgment and effective controls.
• Ability to communicate portfolio risk, migration trends, strategy, and loss expectations clearly.
• Proficiency with Microsoft Excel, Microsoft Word, loan operating systems, and workflow tools.
• Comfort making well-supported decisions amid competing risks, sensitive negotiations, and close regulatory scrutiny.

Nice To Haves

• Deep expertise in business and commercial loan documentation and servicing.
• Experience designing or improving controlled workflows for exception management, post-close review, servicing, or special-assets operations.
• A track record of guiding others, building accountability, or strengthening team performance in complex credit environments.

Responsibilities

• Manage a portfolio of criticized, underperforming, and non-performing SBA 7(a), SBA 504, commercial, and small business loans.
• Evaluate borrower viability, collateral coverage, guarantor support, risk ratings, and emerging signs of credit deterioration; translate analysis into action plans.
• Lead workout and recovery strategies, including restructuring, forbearance, liquidation, settlements, legal enforcement, bankruptcy, charge-offs, and post-charge-off collections.
• Coordinate with borrowers, legal counsel, appraisers, auctioneers, and internal stakeholders.
• Maintain audit-ready files and protect SBA guaranties.
• Report portfolio performance and loss expectations, including risk, migration trends, strategy, and loss expectations to leaders and cross-functional partners.
• Apply SBA Standard Operating Procedures and commercial loan servicing requirements to protect guaranties and maintain documentation.
• Develop and execute workout plans with measurable milestones, financial triggers, documentation requirements, and escalation points.
• Lead complex negotiations and coordinate legal counsel and third-party vendors while managing cost, timing, and expected recovery.
• Resolve documentation, lien, closing, servicing, and exception-management issues using sound judgment and effective controls.
• Use Microsoft Excel, Microsoft Word, loan operating systems, and workflow tools to organize analysis, documentation, and reporting.

Benefits

• No-cost employee medical, dental, and vision coverage.
• Prescription benefits, including mail order.
• Paid holidays and paid time off (PTO).
• 401(k) plan with contribution matching.
• Paid community involvement volunteer hours.
• Paid group life insurance.
• Teammate loan discounts.
• Tuition reimbursement.
• Short- and long-term disability.
• Health and wellness program.
• Teledoc physician video conferencing.
• Onsite fitness facilities or health club reimbursement.
• Employee Assistance Program (EAP).
• Medical flexible spending account.
• Dependent care flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager