Special Assets Officer

STCU•Liberty Lake, WA

2d•$24 - $34

About The Position

The Special Assets Officer effectively manages delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery, and bankruptcies. The role minimizes loan losses and risk to the credit union while seeking the best possible outcome for both the organization and its members. It requires strong knowledge of department policies and independent decision-making within established guidelines. The officer manages specialty collection portfolios, assesses accounts and recommends loss-mitigation strategies, and supports legal recovery efforts by coordinating with attorneys and third-party vendors. The role also maintains regulatory compliance, accurate documentation, and department performance. The officer communicates empathetically with members experiencing financial hardship, keeps current with regulatory requirements, collaborates with internal teams and external vendors, contributes to team initiatives and cross-training, and identifies process improvements. Additional duties may be assigned, including temporary assignment to other locations.

Requirements

High school diploma or equivalent.
At least three years of experience in real estate and/or consumer collections, or relevant experience in a financial institution.
Proficient knowledge of Microsoft Outlook, Word, Excel, and Teams.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse.
Ability to occasionally lift, pull or push, and carry up to 10 pounds, with accommodations.

Nice To Haves

Consumer Credit Counselling Certificate.
Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING, and Temenos.

Responsibilities

Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, monitoring accounts, and minimizing financial risk.
Evaluate account information and recommend appropriate loss-mitigation and recovery strategies.
Coordinate with attorneys and third-party vendors on referrals for bankruptcies, foreclosures, and repossessions, following policies, procedures, and regulatory guidelines.
Ensure account activities comply with FDCPA, TCPA, FCRA, UDAAP, bankruptcy codes, internal controls, and established service level agreements.
Communicate empathetically and professionally with members during financial hardship and asset recovery discussions.
Attend training and apply current regulatory knowledge to comply with applicable laws and investor requirements.
Collaborate with internal teams and external vendors to support workflow continuity, share knowledge, and assist with workload management.
Participate in team initiatives and cross-training, and identify opportunities for process improvement.
Perform additional duties as assigned, potentially including temporary assignment to other locations.