Special Assets Officer

STCU•Liberty Lake, WA

About The Position

The Special Assets Officer manages delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery, and bankruptcies. The role works to minimize loan losses and risk while pursuing the best possible outcomes for STCU and its members. It requires strong knowledge of department policies and independent decision-making within established guidelines. The position manages specialty collection portfolios, assesses account risks, recommends loss-mitigation and recovery strategies, and coordinates legal recovery efforts with attorneys and third-party vendors. It also maintains accurate documentation and compliance with applicable laws, regulations, internal controls, and service-level agreements. The officer communicates empathetically with members experiencing financial hardship, stays current on regulatory changes, collaborates with internal teams and external vendors, and supports team initiatives and process improvements. Additional duties may be assigned, including temporary assignment to other locations.

Requirements

High school diploma or equivalent.
At least three years of experience in real estate and/or consumer collections, or relevant experience in a financial institution.
Proficient knowledge of Microsoft Office programs, including Outlook, Word, Excel, and Teams.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse.
Ability to occasionally lift, pull/push, and carry up to 10 pounds, with accommodations.

Nice To Haves

Consumer Credit Counselling Certificate.
Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING, and Temenos.

Responsibilities

Manage specialty collection portfolios by contacting members, addressing delinquencies, coordinating recovery actions, monitoring accounts, and minimizing financial risk.
Evaluate account information and recommend appropriate loss-mitigation and recovery strategies.
Work with attorneys and third-party vendors to coordinate timely and accurate bankruptcy, foreclosure, and repossession referrals in accordance with policies, procedures, and regulatory guidelines.
Ensure account activities comply with FDCPA, TCPA, FCRA, UDAAP, bankruptcy codes, internal controls, and established service-level agreements.
Communicate empathetically and professionally with members during financial hardship and asset recovery discussions.
Attend training and apply knowledge of regulatory changes to ensure compliance with applicable laws and investor requirements.
Collaborate with internal teams and external vendors to support workflow continuity, share knowledge, and assist with workload management.
Participate in team initiatives and cross-training, and identify opportunities for process improvement.
Perform additional duties as assigned, including possible temporary assignment to other locations.