SBA Special Assets Manager

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

The SBA Special Assets Manager manages a portfolio of criticized, underperforming, and non-performing SBA 7(a), SBA 504, commercial, and small business loans. The role guides complex credits from early warning through final resolution, setting strategies grounded in recovery potential, compliance, and long-term business impact. The manager evaluates borrower viability, collateral coverage, guarantor support, risk ratings, and emerging credit deterioration, and leads workout and recovery strategies while protecting SBA guaranties and supporting sound risk management. The position works with borrowers, legal counsel, appraisers, auctioneers, and internal stakeholders. It maintains audit-ready files, resolves servicing and documentation issues, and reports portfolio performance, risk, and loss expectations. The role requires seasoned judgment across SBA and commercial credit, negotiation, recovery economics, regulatory expectations, and timely decision-making. Limited travel of approximately 5% for training and meetings is expected.

Requirements

At least 4 years of experience in SBA or commercial credit, loan workouts, or special assets, including SBA 7(a) servicing and liquidation.
Experience supporting commercial loan servicing and collections.
Bachelor's degree in Finance.
Ability to apply SBA Standard Operating Procedures and commercial loan servicing requirements.
Ability to analyze financial statements, collateral positions, borrower viability, guarantor strength, and recovery options and recommend defensible credit actions.
Ability to develop and execute workout plans with measurable milestones, financial triggers, documentation requirements, and escalation points.
Ability to lead complex negotiations and coordinate legal counsel and third-party vendors.
Ability to resolve documentation, lien, closing, servicing, and exception-management issues.
Ability to communicate portfolio risk, migration trends, strategy, and loss expectations clearly.
Proficiency using Microsoft Excel, Microsoft Word, loan operating systems, and workflow tools.
Comfort making well-supported decisions amid competing risks, sensitive negotiations, and close regulatory scrutiny.

Nice To Haves

Deep expertise in business and commercial loan documentation and servicing.
Experience designing or improving controlled workflows for exception management, post-close review, servicing, or special-assets operations.
A track record of guiding others, building accountability, or strengthening team performance in complex credit environments.

Responsibilities

Manage a portfolio of criticized, underperforming, and non-performing SBA 7(a), SBA 504, commercial, and small business loans.
Evaluate borrower viability, collateral coverage, guarantor support, risk ratings, and emerging signs of credit deterioration, and translate analysis into clear action plans.
Lead workout and recovery strategies, including restructuring, forbearance, liquidation, settlements, legal enforcement, bankruptcy, charge-offs, and post-charge-off collections.
Partner with borrowers, legal counsel, appraisers, auctioneers, and internal stakeholders.
Maintain audit-ready files and protect SBA guaranties.
Report portfolio performance, risk migration trends, strategy, and loss expectations to leaders and cross-functional partners.
Apply SBA Standard Operating Procedures and commercial loan servicing requirements to protect guaranties and maintain documentation.
Develop and execute workout plans with measurable milestones, financial triggers, documentation requirements, and escalation points.
Lead complex negotiations and coordinate legal counsel and other third-party vendors while managing cost, timing, and expected recovery.
Resolve documentation, lien, closing, servicing, and exception-management issues using sound judgment and effective controls.