Assistant Branch Manager

VyStar Credit Union•Waycross, GA

11d

About The Position

The Assistant Branch Manager coaches, develops, and leads branch employees to achieve individual, branch, and organizational growth goals while delivering excellent member service and maintaining operational excellence. Working with the Branch Vice President (BVP), this role creates, implements, and maintains branch strategies aligned with VyStar’s objectives, develops tactical plans, and establishes objectives documented in the annual business plan. The Assistant Branch Manager participates in the VyStar leadership team, supports credit union and management decisions, builds strong member and partner relationships, and engages in community volunteer and leadership opportunities. The role oversees and supports day-to-day branch operations, employee development, performance management, sales and service activities, compliance, and risk management. The Assistant Branch Manager may work from home during branch closures, such as disaster recovery events. At applicable locations, the role may also support a high school branch and collegiate employees, including student interns.

Requirements

High school diploma or GED required.
At least 3 years in a customer service, sales, community service, military service, or leadership role required.
Congenial attitude and excellent written and verbal communication skills.
Problem-solving skills and ability to relate well with others.
Strong teaching and mentoring skills and commitment to quality service.
Ability to work in a fast-paced, changing environment and a strong desire to help members meet their financial needs.
May need to stand throughout the entire shift to assist members or other staff.
May exert up to 50 pounds of force occasionally and a negligible amount constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Associate’s degree preferred.
Two years’ experience in a lead role within a financial institution preferred.

Responsibilities

Partner with the Branch Vice President to manage day-to-day branch operations and deliver member service experiences that support strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to uphold VyStar service standards and build strong member relationships.
Model VyStar Excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work with Human Resources and Training to support appropriate, timely recruiting and training experiences.
Partner with internal departments whose referrals contribute to branch success.
Establish and validate branch performance objectives consistent with VyStar Excellence and branch scorecards.
Coach direct reports through side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
Partner with the BVP to conduct daily team huddles and weekly sales meetings, including product and service training and skills practice.
Prepare and administer performance appraisals for direct reports.
Analyze data with the BVP to determine and implement staffing changes as needed.
Support and participate in credit union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures, and perform audits.
Follow risk management guidelines and help identify, assess, manage, and report risks within the role’s area of work.
Collaborate with Branch Operations Analysts at applicable locations to support compliance.
Maintain integrity, trustworthiness, and professionalism.
Work from home during branch closures, including disaster recovery events.
Lead by example through community service that supports the VyStar brand.
Create and maintain an inclusive, professional environment in which team members are respected and diversity is valued.
Where applicable, support a high school branch and collegiate employees through mentoring, training, and development of student interns, while ensuring sound operations and regulatory compliance.
Resolve member concerns independently and escalate complex concerns when appropriate.
Counsel members and employees on financial matters and make appropriate recommendations.
Perform other duties as assigned.