Manager Learning Performance & Delivery

GreenState Credit Union•North Liberty, IA

8d•$103,793 - $121,346•Onsite

About The Position

The Manager Learning Performance & Delivery leads the enterprise learning delivery function, converting learning solutions into employee readiness, confident skill application, and sustained performance. The role establishes facilitation and readiness standards, manages delivery capacity and quality, develops Learning Performance talent, and ensures learning is reinforced beyond the classroom through coaching, practice, performance support, and follow-through with business leaders. The Manager establishes team goals and priorities, translates functional strategies into operational plans, and oversees the quality, consistency, and effectiveness of learning delivery. In partnership with leaders, business stakeholders, and subject matter experts, the position assesses learning and performance needs, allocates resources, manages projects and programs, and implements solutions aligned with business objectives. The Manager is accountable for employee selection, development, performance management, and corrective action, along with functional procedures, internal controls, budget input, and continuous improvement. This is an on-site role based at either the Clive, Iowa location or the North Liberty Financial Center, with occasional travel between locations potentially required. The position reports to the VP Learning & Development and supervises other employees.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, Communications, or a related field; or an equivalent combination of education and experience.
At least seven years of progressively responsible experience in learning and development, training, talent development, organizational development, human resources, or a related field.
Prior experience managing professional employees, including selection, coaching, performance evaluation, employee development, and corrective action.
Demonstrated experience establishing functional goals, operational plans, work priorities, and performance expectations.
Strong knowledge of adult learning principles, facilitation, instructional design, performance consulting, learning transfer, and capability development practices.
Demonstrated ability to assess learning and performance needs and implement practical solutions aligned with business objectives.
Experience managing learning programs, projects, resources, and initiatives involving multiple stakeholders and competing priorities.
Demonstrated ability to establish standards, coach facilitators, assess delivery quality, use data and feedback, and improve learner and business outcomes.
Strong business partnership, consultation, communication, change leadership, prioritization, and conflict-resolution skills.
Ability to use learning data, operational measures, and stakeholder feedback to evaluate effectiveness and direct improvements.
Advanced leadership, communication, consultation, decision-making, problem-solving, and relationship-management skills.
Proficiency with learning management systems, virtual delivery platforms, Microsoft Office applications, and related learning technologies.
Must maintain a valid driver’s license if travel is required for the position.
Must be bondable.

Nice To Haves

Familiarity with Cornerstone.
Professional certification in talent development, facilitation, coaching, leadership development, or project management.

Responsibilities

Lead and manage the Learning Delivery function, establishing annual and short-term goals, work priorities, service expectations, and operating plans aligned with organizational objectives.
Lead, coach, develop, inspire, and evaluate learning professionals; set expectations for quality, preparation, follow-through, and collaboration; and provide feedback, professional development, performance appraisal, recognition, and corrective action as appropriate.
Oversee consistent delivery of instructor-led, virtual, blended, and technology-enabled learning for onboarding, role readiness, compliance, employee development, and workforce capability.
Own workforce planning, assignment decisions, delivery coverage, scheduling priorities, workload balancing, and escalation across the learning delivery portfolio.
Establish and maintain enterprise standards for facilitation, learner readiness, observation, feedback, calibration, reinforcement, accessibility, and delivery quality.
Partner with Learning Experience Design to ensure learning solutions are delivery-ready, practical, accurate, scalable, and supported by facilitator guides, learner materials, practice activities, and performance supports.
Partner with Learning Technology & Insights to strengthen scheduling, learner access, participation records, evaluation data, dashboards, automation, and the employee learning experience in LearningLeaf and related tools.
Partner with Leadership & Organizational Development and Service & Sales Performance to align delivery resources, facilitation expertise, coaching, reinforcement, and measurement with enterprise priorities.
Consult with business leaders and subject matter experts to clarify readiness needs, desired performance, operational constraints, implementation risks, and the respective accountabilities of the business and L&D.
Oversee the transition of new or revised learning solutions from design through pilot, facilitator preparation, launch, reinforcement, maintenance, and continuous improvement.
Partner with leaders, business stakeholders, and subject matter experts to assess capability gaps, establish priorities, and implement learning solutions aligned with business needs.
Allocate staff, programs, schedules, and learning resources to meet timelines, service levels, quality standards, and changing organizational priorities.
Establish and maintain learning-delivery procedures, facilitation standards, learner-support practices, internal controls, quality measures, and documentation requirements.
Monitor learning outcomes, employee performance, operational measures, and stakeholder feedback to evaluate functional effectiveness and direct improvements.
Manage learning programs, projects, and cross-functional initiatives, ensuring clear scope, responsibilities, communication, timelines, risk management, and deliverables.
Resolve escalated staffing, learner, program, and process issues, and exercise decision-making authority within established policies and approved parameters.
Manage assigned resources and budget responsibilities while leading improvements that strengthen learning effectiveness, operational efficiency, employee readiness, and scalability.
Create structured development pathways for Learning Performance Specialists, including observation, rehearsal, certification or readiness checks, coaching, stretch assignments, and progression expectations.
Conduct people-leadership responsibilities, including hiring, onboarding, goal setting, one-on-ones, performance reviews, career development, recognition, corrective action, and employee-relations partnership.
Adhere to the Credit Union’s core values and Service Standards; demonstrate a positive internal and external member-service focus, teamwork, confidentiality, and support for a diverse and inclusive work environment.