Sales and Operations Assistant Manager

SkyOne Federal Credit Union•Hawthorne, CA

About The Position

SkyOne Federal Credit Union is seeking a high-energy, results-driven Sales and Operations Assistant Manager to lead employees in growing member relationships, increasing product adoption, achieving sales goals, and delivering exceptional member experiences. This hands-on leadership role balances sales growth with operational excellence across daily contact center operations. The Assistant Manager coaches and develops employees, monitors performance and operational metrics, ensures compliance and service standards, and collaborates with leaders and stakeholders to improve processes and support strategic initiatives. Success means developing a high-performing team that achieves sales objectives, delivers excellent member experiences, and operates efficiently.

Responsibilities

Lead the team in achieving and exceeding sales, referral, and member relationship goals.
Coach employees to identify member needs and recommend products and services that provide meaningful value.
Reinforce the SOAR Sales and Service Model to maximize relationship-building opportunities.
Monitor individual and team sales performance, conversion rates, and campaign results.
Develop strategies to increase product penetration, member engagement, and overall growth.
Promote proactive outreach, referrals, and relationship development; recognize achievements and motivate employees.
Oversee daily contact center operations to achieve service levels, productivity, and operational goals.
Monitor workflows, staffing levels, queues, and employee performance to maximize efficiency.
Resolve escalated member concerns while balancing service excellence and business objectives.
Ensure adherence to policies, procedures, regulatory requirements, and operational standards.
Coordinate resources and priorities to support business continuity and operational effectiveness.
Partner with vendors and internal stakeholders to address operational challenges and improve service delivery.
Coach, mentor, and develop employees to achieve sales and service goals.
Conduct performance reviews, quality evaluations, and regular coaching sessions.
Foster accountability, collaboration, continuous improvement, and professional growth.
Support talent development and succession planning efforts.
Build trust through consistent leadership, communication, and problem-solving.
Analyze sales, operational, service, and productivity metrics to identify trends and opportunities.
Implement process improvements that enhance efficiency, employee effectiveness, and member experience.
Support strategic initiatives designed to increase growth and operational performance.
Use reporting and analytics to make data-driven recommendations and decisions.
Collaborate across departments to improve workflows, communication, and organizational results.