Sales Operations - Assistant Manager

Helix Traffic Solutions, LLC•Phoenix, AZ

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, including dispatch, field operations, staffing, equipment management, customer relations, safety compliance, and administrative functions. The role promotes operational efficiency, employee accountability, productivity, and overall branch performance. The Assistant Branch Manager is expected to demonstrate strong leadership, professionalism, sound decision-making, and the ability to manage branch operations independently when the Branch Manager is absent. The successful candidate will lead employees while maintaining a positive and productive work environment, balancing operational demands, employee development, customer expectations, and branch profitability. Quail Construction is committed to employee growth, professional development, and internal advancement.

Requirements

Demonstrated leadership, supervisory, and organizational skills.
Strong communication, problem-solving, and decision-making abilities.
Knowledge of labor management, scheduling, operational efficiency, and cost control.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with operational technology, reporting systems, and basic computer applications.
Commitment to professionalism, accountability, safety, and customer satisfaction.
Ability to work independently and exercise sound judgment.
Initiative, integrity, accountability, and the ability to effectively lead employees while maintaining a positive and productive work environment.

Nice To Haves

Experience in traffic control, construction operations, dispatch, or field supervision.

Responsibilities

Assist in managing daily branch operations and coordinate personnel, equipment, and resources efficiently.
Oversee dispatch and field activities, including staffing, scheduling, and timely completion of customer requests.
Provide leadership, coaching, and direction to dispatchers, Foremen, and field personnel.
Monitor employee productivity, labor utilization, overtime, unbilled hours, and operational expenses.
Assist with workforce planning, employee performance management, training, and development.
Ensure compliance with company policies, safety standards, and applicable regulatory requirements.
Monitor fleet and equipment utilization, maintenance, inventory, and yard organization.
Support customer relationships, resolve service concerns, and assist with business development and customer retention.
Use operational systems, including Samsara, to monitor safety, driver performance, and operational efficiency.
Maintain accurate operational documentation, reports, and performance metrics.
Identify operational challenges, recommend improvements, and implement corrective measures.
Partner with Human Resources on staffing, employee relations, performance concerns, and policy compliance.
Assume responsibility for branch operations and operational decision-making when the Branch Manager is absent.
Balance operational demands, employee development, customer expectations, and branch profitability.