Sales Operations Assistant

Los Angeles Philharmonic • Los Angeles, CA

4d

About The Position

The Sales Operations Assistant provides administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, with particular support for the facility at 2630 Cahuenga East. The role supports the LA Phil sales teams’ daily departmental needs during the winter season at Walt Disney Concert Hall and the summer seasons at the Hollywood Bowl and The Ford. Work takes place across multiple locations and requires flexible hours, including evenings and weekends.

Requirements

• College degree preferred.
• Two years of administrative experience.
• Computer literacy and fluency with the Microsoft Office suite, including Outlook, Excel, and Word.
• Ability to learn new systems and processes quickly.
• Excellent writing and communication skills.
• Outstanding organizational skills.
• Excellent customer service skills by phone and in person.
• Positive, hardworking, diplomatic approach and strategic planning skills.
• Ability to work well on a team while also being self-motivated and using initiative.
• Ability to perform under stress while maintaining a courteous, professional attitude toward clients and team members.
• Availability to work flexible hours, including evenings and weekends as needed.
• Ability to remain seated at a computer for extended periods.

Nice To Haves

• Experience with database systems.
• Desire to work in the arts and general music knowledge.

Responsibilities

• Perform general office duties, including placing, receiving, and routing phone calls; filing; photocopying; faxing; maintaining files and records; processing department invoices; and coordinating mailings and office supplies.
• Provide administrative support to the Director, Sales & Customer Experience, and, as needed, the Assistant Director, Sales & Customer Engagement and Audience Services Manager.
• Support the Sales Operations team with comp distribution and tracking promotions, discount offers, and incentives.
• Serve as the operations contact for the 2630 E. Cahuenga building and coordinate physical projects with Hollywood Bowl Operations staff, assisting vendors and maintenance and security personnel with on-site work as needed.
• Assist with logistics for presales, on-sales, discounts, promotions, and miscellaneous events at Walt Disney Concert Hall, the Hollywood Bowl, and The Ford.
• Liaise with Sales, Marketing, and Philanthropy departments regarding operational issues involving Telesales and Telefunding.
• Accommodate ticket donation requests and confirmations.
• Maintain the confidentiality of sensitive institutional information.
• Perform other duties as assigned according to business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed