Sales Operations Assistant
About The Position
The Sales Operations Assistant provides administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, with particular support for the facility at 2630 Cahuenga East. The role supports the LA Phil sales teams during the winter season at Walt Disney Concert Hall and the summer seasons at the Hollywood Bowl and The Ford. It requires flexible hours, including evenings and weekends, and work across multiple locations to meet departmental needs. The position performs general office and administrative duties, supports sales operations and event logistics, coordinates operational needs at the 2630 E. Cahuenga building, and assists with customer and ticket-related requests. The role reports to the Director, Sales & Customer Experience and interacts with staff across multiple departments, customers, vendors, and operations personnel.
Requirements
- Two years of administrative experience.
- Computer literacy and fluency with the Microsoft Office suite, including Outlook, Excel, and Word.
- Ability to learn new systems and processes quickly.
- Excellent writing and communication skills.
- Outstanding organizational skills.
- Excellent customer service skills by phone and in person.
- Positive, hardworking, and diplomatic approach, with strategic planning skills.
- Ability to work well on a team while also being self-motivated and using initiative.
- Ability to perform under stress while maintaining a courteous and professional attitude toward clients and team members.
- Availability to work flexible hours, including evenings and weekends as needed.
- Ability to remain seated at a computer for extended periods.
Nice To Haves
- College degree preferred.
- Experience with database systems is an advantage.
- Desire to work in the arts and general music knowledge are helpful.
Responsibilities
- Perform general office duties, including placing, receiving, and routing phone calls; filing; photocopying; faxing; maintaining files and records; processing departmental invoices; and coordinating mailings and office supplies.
- Provide administrative support to the Director, Sales & Customer Experience, and support the Assistant Director, Sales & Customer Engagement and Audience Services Manager as needed.
- Support the Sales Operations team with complimentary ticket distribution and tracking promotions, discount offers, and incentives.
- Serve as the operations contact for the 2630 E. Cahuenga building and coordinate physical projects with Hollywood Bowl Operations staff.
- Assist vendors, maintenance personnel, and security personnel in completing on-site projects as needed.
- Assist with logistics for presales, on-sales, discounts, and promotions for events at Walt Disney Concert Hall, the Hollywood Bowl, and The Ford, as well as miscellaneous events.
- Liaise with Sales, Marketing, and Philanthropy departments regarding operational issues related to telesales and telefunding.
- Accommodate ticket donation requests and provide confirmations.
- Maintain the confidentiality of sensitive institutional information.
- Perform other duties as assigned based on business needs.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
