Operations Assistant (Operations)
About The Position
Top Guard Security is hiring an Operations Assistant for its Norfolk - Wards Corner Area location. The role supports daily security operations through administrative and scheduling work, attendance and timekeeping review, employee assistance, onboarding support, payroll status updates, and monitoring assigned personnel’s DCJS compliance. The assistant also supports the Scheduling Coordinator and performs other duties as assigned by the Account Manager or another Top Guard manager. The position is full-time, first shift, Monday through Friday, with pay of $19–$21 depending on security experience. Top Guard describes itself as a regional security guard service provider serving the Virginia Peninsula, the Southside, Chesterfield, and Greater Richmond areas.
Requirements
- Associate’s degree or equivalent from a two-year college or technical school and one or more years of related experience and/or training, or an equivalent combination of education and experience.
- Advanced computer competency.
- Excellent time-management skills.
- Excellent verbal and written communication skills and a friendly demeanor.
- Good organizational skills and the ability to work well under pressure and prioritize work.
- Commitment to the objectives of the company.
- Ability to work well with all levels of employees, from officers to management.
Nice To Haves
- Private security DCJS Registration Card preferred.
Responsibilities
- Handle daily administrative duties, including scheduling and scheduling changes.
- Take calls from employees reporting scheduling conflicts.
- Review daily timekeeping reports to monitor attendance, identify needed corrective actions, and verify that hours are correctly paid and billed per shift.
- Assist officers who come into the office.
- Interview prospective officers and assist with processing new officers.
- Provide payroll with status change forms for job-site changes.
- Assist the Scheduling Coordinator with call-offs, late arrivals, no-shows, and shift variances.
- Monitor DCJS compliance for assigned personnel, remind officers about pending required registrations, and notify managers when registrations expire.
- Perform other duties as assigned by the Account Manager or another Top Guard manager.
Benefits
- Paid vacation
- Paid holidays or holiday compensation
- Medical insurance
- Vision insurance
- Dental insurance
- Short-term disability insurance
- Life insurance
- Paid sick days
- Supplemental insurance plans
- Direct deposit
- Credit union membership
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
