Sales and Operations Assistant Manager

SkyOne Federal Credit Union•Hawthorne, CA

About The Position

SkyOne Federal Credit Union is seeking a high-energy, results-driven Sales and Operations Assistant Manager to lead a team focused on growing member relationships, increasing product adoption, achieving sales goals, and delivering exceptional member experiences. The role balances sales growth with operational excellence in a contact center environment. The assistant manager will coach employees, monitor performance and service metrics, maintain operational and regulatory standards, and work with organizational leaders and stakeholders to improve processes and support strategic goals. Success means developing a high-performing team that achieves sales objectives, serves members exceptionally, and operates efficiently.

Requirements

Motivation to achieve and exceed sales goals.
Enjoyment of coaching employees and developing top performers.
Understanding of how operational excellence supports business growth.
Ability to balance member service with a strong sales mindset.
Ability to use data to identify opportunities and drive improvement.
Ability to thrive in a fast-paced environment with competing priorities.
Ability to build trust through accountability, communication, and follow-through.
Commitment to improving processes, performance, and results.
Confidence, adaptability, and an outcomes-focused approach to leadership.

Responsibilities

Lead the team in achieving and exceeding sales, referral, and member relationship goals.
Coach employees to identify member needs and recommend valuable products and services.
Reinforce the SOAR Sales and Service Model to maximize relationship-building opportunities.
Monitor individual and team sales performance, conversion rates, and campaign results.
Develop strategies to increase product penetration, member engagement, and overall growth.
Promote proactive outreach, referrals, and relationship development; recognize achievements and motivate employees.
Oversee daily contact center operations, including service levels, productivity, workflows, staffing, queues, and employee performance.
Resolve escalated member concerns while balancing service excellence and business objectives.
Ensure adherence to policies, procedures, regulatory requirements, and operational standards.
Coordinate resources and priorities to support business continuity and operational effectiveness.
Partner with vendors and internal stakeholders to address operational challenges and improve service delivery.
Coach, mentor, and develop employees toward sales and service goals; conduct performance reviews, quality evaluations, and regular coaching sessions.
Foster accountability, collaboration, continuous improvement, and professional growth; support talent development and succession planning.
Analyze sales, operational, service, and productivity metrics to identify trends and opportunities.
Implement process improvements and support strategic initiatives to improve efficiency, employee effectiveness, member experience, growth, and operational performance.
Use reporting and analytics to make data-driven recommendations and decisions.
Collaborate across departments to improve workflows, communication, and organizational results.