Electronic Payments Manager

Credit Union of Denver•Lakewood, CO

8d•$94,100 - $102,000

About The Position

The Electronic Payments Manager reports to the Director of Accounting and oversees the day-to-day delivery of electronic payment services while leading the Electronic Payments Specialists team. The role is responsible for keeping transactions moving accurately, securely, and efficiently across payment channels. It suits an experienced payments or accounting professional who can lead a team, address complex operational challenges, improve processes, and contribute to the future of payments. The manager oversees processing, exception management, balancing, controls, and operational issue resolution for ACH, wires, checks, ATM operations, bill pay, P2P and mobile payments, remote deposit capture, and instant payments. The role develops team expertise through hands-on leadership, coaching, training, and feedback; maintains operational controls and alignment with applicable regulations, requirements, and payment network rules; and partners with internal teams and external vendors to improve workflows and payment systems. The manager also helps evaluate and implement new payment products and capabilities, including testing, training, and operational rollout. This is an exempt position with a Monday–Friday schedule of 8:00 a.m.–5:00 p.m. Employees are expected to work at least 40 hours per week, and additional hours may be required. The salary range is $94,100–$102,000 annually. The role is eligible for an exempt employee bonus and participation in CUD’s quarterly profit-sharing program. The position remains open until filled.

Requirements

3–5 years of related experience, preferably in electronic payments, deposit operations, or financial services.
Experience with payment channels such as ACH, wires, checks, ATM, bill pay, P2P/mobile payments, or remote deposit capture.
Familiarity with NACHA, Regulation E, BSA/AML, OFAC, and payment-related controls.
Experience troubleshooting payment exceptions, balancing issues, and operational challenges.
A continuous-improvement mindset and ability to collaborate with IT, vendors, and cross-functional teams.
Strong judgment, communication, and problem-solving skills.

Nice To Haves

Supervisory or people-leadership experience.
Bachelor’s degree or an equivalent combination of education and experience.

Responsibilities

Oversee day-to-day payment operations across ACH, wires, checks, ATM operations, bill pay, P2P and mobile payments, remote deposit capture, and instant payments.
Oversee payment processing, exception management, balancing, operational controls, and resolution of operational issues.
Lead, coach, train, and provide ongoing feedback to Electronic Payments Specialists; build team knowledge and support technical and cross-functional development.
Maintain strong operational controls and ensure payment processes align with applicable regulations, requirements, and payment network rules.
Partner with internal teams and external vendors to improve workflows and payment systems.
Help evaluate and implement new payment products and capabilities, leading testing, training, and operational rollout.