Electronic Payments Specialist I

BOK Financial•Albuquerque, NM

About The Position

The Electronic Payments Specialist processes incoming and outgoing electronic payments in accordance with departmental policies, procedures, and banking regulatory compliance. The role ensures tasks are completed accurately and on time, using knowledge of departmental processes and service level agreements. The specialist works professionally with teammates and other business partners to provide customers with a high level of service.

Requirements

High school diploma or GED.
A minimum of 1–3 years of experience in electronic payments, accounting, banking, or a comparable environment.
Basic knowledge of related federal, state, and industry-standard regulations.
Basic knowledge of electronic payment systems, terminology, and acronyms.
Basic knowledge of accounting principles, including debits, credits, and settlement.
Strong PC skills, including Microsoft Office products.
Good interpersonal, oral and written communication, problem-resolution, and customer-relations skills.
General knowledge of applicable federal and state regulatory compliance, including Anti-Money Laundering, Office of Foreign Assets and Control, Bank Secrecy Act, Patriot Act, Sarbanes-Oxley, Regulation E, and UCC 4A.

Nice To Haves

Working knowledge of bank operations.

Responsibilities

Enter data for incoming and outgoing payment orders from internal and high-profile external customers.
Meet deadlines by following established procedures and regulations for payment orders.
Contact customers for research and confirmations; perform amendments and reversals; and seek approval for exception items.
Assist with troubleshooting system issues, resolving errors, and participating in disaster recovery exercises.
Complete other assigned duties.
Help train employees on operating procedures and regulations.