TM Electronic Payments Specialist I

Bank OZK•Little Rock, AR

About The Position

The TM Electronic Payments Specialist I performs duties associated with ACH origination and wire transfer processing, ensuring transactions are processed accurately and within established deadlines. The role handles ACH files, returns, reversals, and related records, and processes incoming and outgoing domestic and international wire transfers. It also supports customers and internal teams with payment-processing questions and exceptions, maintains security and documentation procedures, and may assist with SWIFT payments and foreign-currency orders.

Requirements

High school diploma or equivalent.
At least one year of work experience with computers, including Microsoft Word and Excel.
Ability to manage multiple tasks in a high-risk environment with daily deadlines, high transaction volumes, and large transaction amounts.
Ability to work without close supervision and adapt to a continually changing environment.
Strong organization, attention to detail, critical thinking, analytical, and problem-solving skills.
Effective customer service, communication, and teamwork skills.
Ability to complete accurate, thorough, and timely work while maintaining confidentiality.
Effective time-management skills and willingness to work extended hours or an adjusted schedule when needed.
Ability to meet SWIFT security qualifications, including a criminal background check, credit review, and fingerprinting.
Ability and willingness to learn software necessary for the role.
Skill in using computers and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

At least one year of experience in a job-related role such as treasury, ACH, wires, or bank operations.
Knowledge of NACHA Operating Rules.

Responsibilities

Receive and process daily ACH origination files for business customers and internal Bank departments.
Process ACH notifications of changes and returns received from the Federal Reserve.
Process requested ACH reversals and deletions, and store information according to documented procedures.
Verify ACH files to protect Bank liability and meet established processing-window deadlines.
Balance and submit ACH files to Fedline, and research ACH information in Bank applications and Fedline.
Assist ACH Originators with processing and filing questions.
Maintain ACH log sheets, complete daily checklists, make online entries, mail customer confirmations as requested, and maintain required records.
Process incoming wire transfers accurately and within established deadlines.
Process outgoing domestic and international wire transfers in U.S. dollars and/or foreign currency accurately and within established deadlines.
Ensure proper disclosures are prepared for International Consumer Remittance wires.
Work with the Wire Intake Center, business units, and commercial customers to resolve wire transfer exceptions and provide assistance.
May assist with assigning outgoing wires received through the Bank’s wire ticketing system.
May process foreign-currency orders for branches.
May perform wire transfer opening and closing procedures.
Process document imaging for ACH and/or wire transfer documents.
Perform security procedures associated with work products and applications.
Provide excellent customer service to internal and external customers.
May perform daily processing of Society of Worldwide Financial Telecommunications (SWIFT) payments.
Maintain punctuality and attendance, follow Bank policies and procedures, and perform other duties as assigned.