Electronic Payments Manager

Stanford Federal Credit Union•Palo Alto, CA

About The Position

Stanford Federal Credit Union is seeking an Electronic Payments Manager to lead daily payment operations and support a high-quality member experience. The role oversees domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions, ensuring accuracy, efficiency, and compliance with service levels and regulatory timeframes. The manager oversees operational risk and compliance controls, monitors exceptions, investigates discrepancies, and implements corrective actions. The role also leads, coaches, and develops team members; addresses escalated member issues; and identifies opportunities to improve service delivery and efficiency. The manager supports departmental and organizational initiatives such as system implementations, process improvements, and product enhancements, and cross-trains across department functions to provide hands-on backup for critical operations. Stanford Federal Credit Union is a member-owned, nonprofit financial institution with $4.5 billion in assets and more than 95,000 members in 90 countries. The organization offers competitive pay and a range of employee benefits. It does not provide work visa sponsorship or accept visa transfers.

Requirements

Five years of related experience in financial services is preferred.
One year of experience managing other employees is preferred.
A four-year degree from an accredited college or university, or an equivalent combination of education and experience, is preferred.
In-depth knowledge of OFAC and BSA.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Excel and Word.

Nice To Haves

AAP/NCP is a plus.
Five years of related financial services experience is preferred.
One year managing other employees is preferred.
A four-year degree from an accredited college or university is preferred, or equivalent education and experience.

Responsibilities

Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
Ensure payment activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
Manage operational risk and compliance controls, ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
Monitor member feedback, address escalated issues, and identify opportunities to improve service delivery, operational efficiency, and member satisfaction.
Lead, coach, and develop team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering accountability, collaboration, and continuous improvement.
Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen payment services.
Cross-train on department functions and provide hands-on support and backup for critical operational tasks during staffing absences, peak processing periods, and emergencies.

Benefits

100% paid employee medical, dental, vision, life/AD&D, and short-term disability insurance; 50% paid for dependents.
Quarterly incentives up to 10% of salary, based on position.
Employer 401(k) matching up to 5%, plus additional annual discretionary contributions.
Education reimbursement up to $5,200 per year.
Employee recognition program with cash incentives.
Commuter toll benefit of $100–$200 per month, based on position.
Wellness benefits up to $1,200 per year.
Paid sick time accruing at two weeks per year.
Paid vacation time accruing at three weeks per year.
Paid federal banking holidays, approximately 11 per year.
Ongoing training and education, seminars, and conferences.
Loan rate discounts on some vehicle, mortgage, and HELOC products.
Waived fees and deposit bonuses on Stanford FCU accounts.
Flexible health/transit plan availability.
Employee Assistance Program, including counseling and help finding legal assistance and day care resources.