Electronic Payments Manager
About The Position
Stanford Federal Credit Union is seeking an Electronic Payments Manager to lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. The manager ensures that activities are accurate, efficient, and completed within established service levels and regulatory timeframes. The role manages operational risk and compliance controls, supports an exceptional member experience, and leads the development of team members. The manager also supports departmental and organizational initiatives such as system implementations, process improvements, and product enhancements, and cross-trains on department functions to provide hands-on coverage for critical tasks.
Requirements
- Five years of related experience in financial services preferred.
- In-depth knowledge of OFAC and BSA.
- Strong customer service and interpersonal skills.
- Proficiency in Microsoft Excel and Word.
Nice To Haves
- One year of experience managing other employees.
- A four-year degree (BS, BA, BSC, etc.) from an accredited college or university, or an equivalent combination of education and experience.
- AAP/NCP certification.
Responsibilities
- Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
- Ensure payment activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
- Ensure adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
- Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
- Monitor member feedback, address escalated issues, and identify opportunities to improve service delivery, operational efficiency, and member satisfaction.
- Set performance expectations, conduct regular performance reviews, deliver feedback, and foster accountability, collaboration, and continuous improvement.
- Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects.
- Cross-train on department functions and provide hands-on backup for critical operational tasks during absences, peak processing periods, and emergencies.
Benefits
- 100% paid employee medical, dental, vision, life/AD&D, and short-term disability insurance; 50% paid for dependents.
- Quarterly incentives up to 10% of salary, based on position.
- Employer 401(k) matching up to 5%, plus additional annual discretionary contributions.
- Education reimbursement up to $5,200 per year.
- Employee recognition program with cash incentives.
- Commuter Toll Benefit of $100–$200 per month, based on position.
- Wellness benefits up to $1,200 per year.
- Paid sick time accruing at two weeks per year.
- Paid vacation time accruing at three weeks per year.
- Paid federal banking holidays, approximately 11 per year.
- Ongoing training and education, seminars, and conferences.
- Loan rate discounts on some vehicle, mortgage, and HELOC products.
- Waived fees and deposit bonuses on Stanford FCU accounts.
- Flex health/transit plan availability.
- Employee Assistance Program, including counseling and help finding legal assistance and day care resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
