Electronic Payments Product Manager

KeyBank • Albany, NY

4d • $80,000 - $150,000 • Hybrid

About The Position

This position is part of Commercial Payments in KeyBank’s Corporate Bank, which provides treasury services including payable and receivable solutions, liquidity solutions, merchant services, corporate cards, foreign exchange, and international trade. The Product Manager supports the Sr. Core Treasury ACH & RTP Product Manager, who owns the end-to-end product lifecycle from strategy and design through delivery, performance, and ongoing optimization.

The role provides expertise in ensuring enterprise compliance with Nacha’s ACH Operating Rules and Guidelines and Real Time Payments (RTP) rules. The Product Manager identifies gaps in KeyBank’s environment for ACH and RTP, including its roles as both an Originating Depository Financial Institution (ODFI) and a Receiving Depository Financial Institution (RDFI), and executes risk-mitigation tasks and remediation plans in partnership with business risk and first-line-of-defense risk. The role collaborates with stakeholders to advance strategic initiatives through product expertise, risk management, and communication of operating-rule changes.

The position is based in Cleveland, Buffalo, or Albany. Candidates residing in those cities or near a KeyBank non-branch office are expected to work onsite three days per week at the nearest location. The role is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States full-time.

Requirements

• Undergraduate degree or equivalent work experience.
• At least 3 years of experience in financial services, risk management, or treasury management related to payments or money movement.
• Strategic thinking and execution skills.
• Strong problem-solving and quantitative skills, with data-driven decision-making ability.
• Understanding of payment products and segment needs demonstrated through portfolio management experience.
• Demonstrated communication skills and ability to partner across lines of business and communicate with risk and compliance stakeholders.
• Ability to champion change, influence others, and foster teamwork.
• Ability to identify business opportunities, develop strategic plans, and implement them tactically.
• Ability to build collaborative relationships with internal partners and external partners, including vendors.
• Proficiency with Microsoft Office, data query, and reporting.

Nice To Haves

• MBA.
• Accredited ACH Professional (AAP) certification, or at least 3 years of experience in ACH-related operations or product.
• Accredited Faster Payment Professional (AFPP) certification.

Responsibilities

• Partner with technology, compliance, sales, risk, and operations on ACH and RTP risk-related questions.
• Strengthen KeyBank’s control environment concerning ACH/Nacha Rules and RTP Operating Rules.
• Ensure compliance with payment-related policies, risk standards, and regulatory requirements.
• Execute internal and external communications about Nacha or RTP rule changes for affected lines of business.
• Serve as KeyBank’s first line of defense for adherence to Nacha ACH Operating Rules and RTP Rules across the enterprise.
• Identify and execute remediation of internal findings and gaps related to ACH and RTP policies and procedures, supporting the payable product offering and KeyBank’s strategic initiatives.
• Ensure adherence to product policies and guidelines to meet legal, compliance, and audit standards.
• Prepare business reviews that present findings and recommendations to management.
• Deliver internal and external training about product risks and support the sales force in selling products and explaining their benefits to clients.
• Develop and maintain product collateral, internal procedures, and client and market communications supporting sales and product rollouts.
• May serve as a project manager for product-related initiatives across channels.
• Partner with operational payment risk and first-line-of-defense risk to establish an enterprise strategy for adherence to ACH and RTP Payment Operating Rules.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for the benefits listed in the company’s benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level