MANAGER, PAYMENTS

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

About The Position

The Finance Business Services (FBS) team is a strategic and innovative partner supporting business growth within a world-class controllership organization. The FBS Manager leads a team of associate and senior associates and is accountable for team activities, customer service, continuous improvement, and process delivery. The manager leads the day-to-day work of an FBS tower, such as Procure to Pay (P2P), Order to Cash (OTC), or Record to Report (R2R), partnering with project teams and offshore business partners. The role includes coaching team members and supporting their development of business and technical skills, while ensuring daily service delivery to multiple stakeholders and fostering team engagement. The manager collaborates with FBS colleagues and stakeholders across the organization to align strategies, share information, and ensure transactions are completed effectively. The position requires effective communication, relationship building, business proficiency, and the ability to recommend solutions. The FBS Manager monitors operational performance and service-level agreements, oversees month-end and year-end processes, supports controls and compliance, and leads continuous improvement and transformational projects. The role also manages and develops direct reports, recruits and hires staff, and provides updates and recommendations to leaders across the organization. The position typically reports to an FBS Sr Manager and has six direct reports. Overnight travel is typically less than 10% of the time.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Excellent written and verbal communication skills.
A master's degree or equivalent degree in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through its completion.
At least 5 years of work experience.

Nice To Haves

Ability to anticipate work needs and interact professionally with customers.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and research skills.
Previous people-management or project-team-management experience.
Experience applying and implementing innovative technologies such as RPA, machine learning, artificial intelligence, and blockchain.
Certified Public Accountant designation.

Responsibilities

Develop and recommend solutions, build collaboration and trust with internal customers and cross-functional teams, gather input concerning business needs, and understand the technical needs for addressing business problems.
Develop scalable and innovative solutions to improve FBS processes; maintain internal controls and compliance; document processes and job-specific requirements; and work with controls and compliance teams.
Monitor team progress against departmental goals, daily activities, and service-level agreements.
Plan and execute month-end and year-end processes.
Lead regular team calls to address operational topics, improvements, and projects requiring monitoring or resolution.
Work with internal and external customers to improve service levels and resolve operational issues across the process.
Promote continuous improvement and innovation by guiding and empowering teams to develop automations and business insights.
Oversee administration of financial policies and serve as an escalation point for risks or issues.
Provide leaders with updates and recommendations on objectives, policies, program effectiveness, team accomplishments, findings, and internal and external impacts.
Provide leadership, mentorship, coaching, daily guidance, and communication to direct reports.
Conduct performance reviews and provide timely feedback on performance, execution, and contributions.
Recruit and hire staff; develop a supportive, collaborative, engaged, and high-performing team.
Manage transformational projects from planning through execution and post-action review.
Share ideas for evolving processes and increasing efficiency, drive adoption of predictive and prescriptive techniques and methods, and enable team members to develop new skills.