Coordinator Jobs

About The Position

Requirements

• Experience with accounts receivable, payroll support, commission processing, performance pay, or task-based pay.
• Strong working knowledge of ServiceTitan, including payment processing, employee profiles, payroll settings, or record administration.
• Understanding of sales commission structures, financing impacts, payment reconciliation, and task-based pay systems.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work cross-functionally with Sales, Installation, Payroll, Accounting, and Operations teams.
• Strong problem-solving and communication skills.
• Ability to manage confidential compensation information professionally.
• Ability to remain in a stationary position and work at a computer for extended periods while performing the essential functions of the role.
• Ability to operate standard office equipment and communicate effectively with colleagues across departments.

Responsibilities

• Maintain a thorough understanding of commission pay plans for HVAC, Window, Plumbing and Drain, and Electrical sales.
• Accurately calculate commissions according to approved compensation plans.
• Apply approved drops, discounts, dealer fees, and financing impacts correctly when calculating commissions.
• Understand financing structures and ensure dealer fees are properly treated as allowable commission reductions when applicable.
• Enter commission adjustments into ServiceTitan for Comfort Advisors and technicians.
• Verify all customer payments have been received prior to releasing commissions.
• Partner with Sales Management to investigate and resolve commission discrepancies, corrections, and missed items.
• Maintain complete documentation supporting commission calculations, approvals, and adjustments.
• Ensure all commissions are processed accurately and submitted on time for payroll.
• Maintain a full understanding of installer task pay structures across all installation departments.
• Accurately calculate installer task pay based on completed work and approved task rates.
• Enter and verify task pay in ServiceTitan for all installation departments.
• Review task pay submissions for completeness and accuracy.
• Work closely with Installation Management to identify and correct discrepancies, omissions, or errors in task pay.
• Ensure task pay is submitted accurately and on time for payroll processing.
• Coordinate with HR, Management, and Payroll on any commissions or performance pay owed to terminated employees prior to their final checks.
• Track outstanding commissions or performance pay for terminated employees until fully paid.
• Post and reconcile incoming payments in ServiceTitan and accounting systems.
• Coordinate with Installation Coordination to monitor aging reports and follow up on past-due balances.
• Identify and remove invalid financing payments as appropriate.
• Pull the Daily Huddle report, process all financing customers, and update the accounts receivable tracker with payments and required follow-ups.
• Send a list of missing cash and checks from the previous day’s installation closeouts.
• Work with department managers and Sales on installation cash-flow issues or financing concerns.
• Prepare a list of cash and checks outstanding in the field for next-day meetings.
• Work with the Installation and Energuys teams to process rebate payments as they are received.
• Coordinate with Comfort Advisors to ensure Go Green loans are funded in a timely manner.
• Assist with checking the safe for cash and check payments and applying, tracking, and batching those payments.
• Maintain accurate ServiceTitan profiles for technicians and office staff.
• Set up and manage field payroll profiles.
• Ensure data integrity across job types, service locations, and customer records.
• Support internal teams with system updates.
• Implement new workflows or updates as directed by Management.
• Assist the Internal Operations Manager with reporting and metric tracking.
• Prepare regular summaries of accounts receivable, payroll, commissions, and system activity.
• Communicate proactively regarding missing information, errors, or required approvals.
• Support administrative duties as needed.
• Assist with month-end inventory adjustments when required.

Benefits

• competitive compensation and benefits