Appointment Coordinator

Midwest Orthopaedics at Rush•Westchester, IL

3d•Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Appointment Coordinator to be based out of their corporate office in Westchester, IL. This role is primarily responsible for booking appointments for seven orthopedic offices by interacting with patients, physicians, and callers in a polite and helpful manner. The coordinator will also be responsible for entering demographic and insurance information into the NextGen and Athena systems. The position requires approximately five weeks of in-person training at the corporate office, after which the candidate will have the ability to work remotely. The work schedule is Monday through Friday, 9 am to 5:30 pm.

Requirements

Ability to operate basic office equipment such as a computer, phone, and fax machine.
Ability to multi-task and work in a fast-paced environment.
Attention to detail.
Ability to communicate effectively verbally and in writing.
Ability to work and communicate with patients, physicians, and staff at all levels of the organization.
High school diploma or general education degree (GED)
A minimum of one year work experience, preferably in a medical office setting.

Nice To Haves

Call center experience is a plus

Responsibilities

Work with patients/physicians/callers in a polite and helpful manner to book appointments, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. Reschedule patient appointments when necessary and relays messages to staff.
Follow up on patients who are missing necessary information.
Answer telephone, screen calls, take messages, and provide information.
Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
Supplement office staff when requested and is receptive to additional assignments/projects as delegated by supervisor.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.
Perform work with accuracy to minimize error correction by other staff members.
Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.
Organize and prioritize work to make sure projects are completed in a timely and efficient manner.
Stay abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
Adapt to change in a positive and professional manner.
Other duties as assigned.