Service Appointment Coordinator

Casey Auto Group • Newport News, VA

5d • Onsite

About The Position

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center! This role is for an energetic communicator who loves connecting with people and thrives in a fast-paced environment, possessing top-notch phone etiquette and a passion for delivering an exceptional customer experience. In this vital role, you will be the voice of our service departments—handling high-volume inbound and outbound service calls, assisting with scheduling service appointments, and helping us hit our daily appointment goals. The ideal candidate has strong customer service and communication skills, is motivated by clear targets, and is dedicated to excellence.

Requirements

• Strong customer service and communication skills.
• Results-driven individuals motivated by clear benchmarks.
• High school diploma or GED; OR 1 to 3 months of related customer service/call center experience; or an equivalent combination of education and experience.
• Ability to master phone training techniques, demonstrating exceptional phrasing, tone, and smooth communication.
• Strong ability to read, comprehend, and write simple correspondence, and effectively present information to customers and team members.
• Strict adherence to company guidelines regarding integrity, customer honesty, and professional language.
• Consistency with punctuality and attendance is required.

Responsibilities

• Handle high-volume inbound and outbound service calls.
• Assist with scheduling service appointments.
• Help the team hit daily appointment goals.
• Turn conversations into booked service appointments.
• Maintain the highest level of professionalism.

Benefits

• Medical, Dental, and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED