Service Appointment Coordinator

Serra Ford Farmington Hills•Farmington Hills, MI

5d•Onsite

About The Position

Serra Ford Farmington Hills is seeking an energetic and customer-focused Service Appointment Coordinator to join our fast-paced Service team. This is a great opportunity to begin or grow your career in retail automotive while gaining valuable experience across the dealership. The ideal candidate will be organized, reliable, and passionate about providing an exceptional guest experience. If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role may be a great fit for you. This role is full-time, 40+hours per week.

Requirements

Strong computer skills, including Outlook, Excel, Word, and other computer platforms.
Strong customer service background
Excellent verbal and written communication skills
Punctual, dependable, and eager to learn and improve
Positive attitude and ability to work effectively as part of a team
Ability to thrive in a fast-paced environment

Nice To Haves

Previous scheduling, appointment-setting, or call center experience preferred

Responsibilities

Schedule service appointments for guests to ensure their vehicle needs are taken care of
Actively listen to customers, answer questions, and connect them to the appropriate department or team member
Respond promptly to customer phone calls, internet leads, online scheduling requests, and live chat inquiries
Confirm scheduled appointments and follow up on missed appointments
Provide friendly, professional, and efficient customer service throughout every interaction
Work collaboratively with the Service Department and other dealership teams
Other administrative, service, and business development assigned tasks