Service Appointment Coordinator
Germain Porsche Louisville•Louisville, KY
•Onsite
About The Position
The Service Lane Concierge is the essential link between valued customers and the service department, ensuring every interaction is seamless and professional. This role is pivotal in coordinating appointments, managing customer communications, and delivering an exceptional service experience aligned with the luxury standards of Audi and Porsche.
Requirements
- Previous experience in automotive service coordination or customer service preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask.
- Proficiency with computer systems and appointment scheduling software.
- Professional appearance and demeanor.
- Ability to work in a fast-paced environment and handle customer concerns diplomatically.
Responsibilities
- Welcome and assist customers in the service lane with professionalism and courtesy.
- Communicate service status updates to customers in a timely and clear manner.
- Maintain accurate records of service requests and customer information.
- Collaborate with service technicians and advisors to ensure customer expectations are met.
- Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation/Company Holidays
- Ongoing Professional Development and Internal Promotions
- Company Outings and Activities
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
