Automotive Service Business Development Coordinator

Leadcar Honda Hamburg • Tilden Township, PA

2d • Onsite

About The Position

The Automotive Service Business Development Coordinator is responsible for driving service department growth by developing and implementing customer outreach strategies, managing service appointments, and enhancing customer satisfaction through effective communication and follow-up. This role is pivotal in ensuring a seamless and positive service experience for all our customers.

Requirements

• Must have strong phone etiquette skills.
• Excellent verbal and written communication skills.
• Must possess strong organizational and time-management skills.
• Must possess strong computer skills, specifically in Microsoft Outlook and Excel and in navigating websites.
• Must be able to operate multiple software programs at once.
• Ability to follow instructions and problem-solve.

Nice To Haves

• English/Spanish bilingual ability is a highly preferred skill for the position.
• 1-3 years prior customer service experience preferred.
• Previous sales and/or marketing experience is a plus.

Responsibilities

• Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Writer or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides accurate cost and time estimates for needed maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls assigned by the Fixed Operations Manager and General Manager and verifies the service visit and repair were satisfactory.
• Takes care of any problems that there may have been and asks for a completely satisfied Customer Satisfaction Index (CSI) survey score.
• Contacts customers when their special-order parts arrive and makes an appointment with service scheduler.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
• Contacts customers to remind them of missed service appointments and reschedules them.
• Contacts customers about outstanding service needs and attempts to schedule for service.
• Makes the introduction to service calls as assigned by the Fixed Operations Manager and General Manager to remind customers of their first service and to make the appointment.
• Contacts customers about declined services and special offer that may be applicable.
• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Fixed Operations Manager and General Manager.
• Maintains a professional appearance and manner consistent with LeadCar Honda Hamburg’s culture.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed