Service Business Development Center Coordinator

Haley Automotive Group•Richmond, VA

1d•Onsite

About The Position

The Automotive Business Development Center Representative is expected to protect the legal, financial, and moral well-being of the company. This role involves understanding and adhering to group leads and referral processes to promote sales and customer service satisfaction. The representative will also act as a teacher to support the success of other employees and seek ways to improve business operations efficiencies and customer service.

Requirements

Computer Skills Required - Microsoft Applications (Word, Excel, Outlook), Chrome, Internet Explorer
Leadership/Management Experience
Communication Skills
Organizational Skills
Customer Service Skills

Nice To Haves

1-2 years work experience in Automotive Service Department preferred

Responsibilities

Maximize appointment setting, customer service, and profitability.
Adhere to the company's incoming and outgoing telephone activity process to achieve or exceed group standards for referrals, appointments, and confirmations that result in profitability and customer satisfaction.
Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models, and equipment to effectively communicate with and recruit customers, exceeding customer satisfaction benchmarks.
Effectively obtain new customers to raise the customer service index (CSI) to achieve or exceed dealership standards.
Create good public relations consistent with effective use of time.
Maintain the ability to handle job stress and interact effectively with others in the workplace.
Effectively communicate with and perform all job duties requested by management.
Work with Service and Parts managers to create specials and coupons.
Work with the digital marketing team to create specials for the website.
Utilize retention and marketing tools to increase business and improve survey metrics.