Appointment Coordinator - Business Development Center
Ciocca Automotive Careers•Allentown, PA
•Onsite
About The Position
Ciocca Automotive is seeking an Appointment Coordinator to join our service team. This role is ideal for individuals who desire to work in a positive, encouraging environment and start an exciting new career. The company is the largest privately held automotive dealer group in the Tri-State area, with 52 dealerships, 25 brands, and 18 collision centers throughout PA/NJ.
Requirements
- Confident phone presence with strong verbal and written communication skills
- Basic computer and typing skills
- Ability to stay organized, multitask, and follow processes
- Adaptable, positive, coachable attitude and team-player mindset
- Comfortable communicating with customers in a fast-paced environment while listening carefully to the customers concerns and needs
- Experience in customer service, call centers, retail or automotive industry
Nice To Haves
- Customer Relationship Management experience is a plus!
Responsibilities
- Handle inbound and outbound customer communication regarding service appointments
- Schedule and coordinate customer service appointments efficiently
- Review vehicle history, open recalls, and manufacturer-recommended maintenance
- Educate customers on recommended services and available maintenance options
- Build strong customer relationships through professional and friendly communication
- Maintain strong communication with dealership staff to help ensure a smooth and positive customer experience
Benefits
- Employee discounts: purchases, repair, service
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Insurance package: including medical, dental, prescription and vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
