Service Business Development Center Agent

Toyota of Erie•Waterford Township, PA

1d•Onsite

About The Position

Preston Auto Group is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred but not required. As a Service BDC Agent, you're the first voice and often the first impression customers have of our dealership. You'll handle every incoming call, text, and email for our Service Departments, keep detailed notes on every interaction, and proactively reach out to guests who are due for maintenance or safety recalls. Success in this role means hitting call and appointment goals while delivering above-and-beyond service on every contact.

Requirements

High school diploma or equivalent
Excellent phone skills with clear, distinct speech
Strong organizational skills and detailed note-taking ability
Goal-driven with a high level of honesty and integrity
Team player with a strong will to win

Nice To Haves

Previous experience is preferred
Prior sales, customer service, or automotive experience preferred
CDK and XTime knowledge a plus
Bilingual (Spanish) a plus

Responsibilities

Handle all incoming phone calls, text messages, and emails for our Service Departments
Confirm guest appointments
Maintain and update guest personal and vehicle information
Work with customers in a professional, well-spoken manner
Proactively call customers to schedule appointments for overdue maintenance
Proactively call customers to schedule appointments for safety recalls
Meet and exceed all phone call, appointment, and appointment show-ratio goals
Log all phone calls and appointments in BDC Tracker and log call notes in XTime
Follow BDC scripts and guidelines on calls and emails